Creating a new ticket - Revision history

Pwadmin at 19:39, 29 April 2014

2014-04-29T19:39:00Z

2014-04-24T20:46:19Z

2014-04-24T19:39:04Z

2014-04-24T19:38:44Z

2014-04-24T19:37:52Z

2014-04-24T19:36:30Z

Protected "Creating a new ticket" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite)) [cascading]

2014-04-24T19:36:08Z

2014-04-24T19:28:16Z

2014-04-24T19:05:56Z

2014-04-24T18:53:23Z

← Older revision		Revision as of 19:39, 29 April 2014
Line 1:		Line 1:
−	~~Users~~ experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.	+	Administrators experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.

← Older revision		Revision as of 20:46, 24 April 2014
Line 55:		Line 55:
	== '''Submit a New Trouble Ticket page'''<br/> ==		== '''Submit a New Trouble Ticket page'''<br/> ==

−	When you arrive at the '''Submit a New Trouble Ticket '''page:	+	<br/>When you arrive at the '''Submit a New Trouble Ticket '''page:

@@ Line 9: / Line 9: @@
 == '''Options'''<br/> ==
-<br/><br/>Option 1:
+<br/>Option 1:
 #Log in to the MyExchange Hosting Controller.
@@ Line 54: / Line 54: @@
 == '''Submit a New Trouble Ticket page'''<br/> ==
 When you arrive at the '''Submit a New Trouble Ticket '''page:

@@ Line 9: / Line 9: @@
 == '''Options'''<br/> ==
+<br/><br/>Option 1:
-−
 Option 1:
 #Log in to the MyExchange Hosting Controller.
@@ Line 57: / Line 55: @@
 == '''Submit a New Trouble Ticket page'''<br/> ==
+<br/>
 When you arrive at the '''Submit a New Trouble Ticket '''page:

@@ Line 53: / Line 53: @@
 </ol>
-'''<br/>'''
 == '''Submit a New Trouble Ticket page'''<br/> ==
@@ Line 67: / Line 67: @@
 #Select the '''Solution by Email also''' checkbox&nbsp; if you would like a copy of the ticket to be sent to your email.
 #In the '''Subject''' field, create a subject heading that describes your problem.
-#In the '''Problem D''''''etails '''field, briefly describe the problem that you are having.
+#In the '''Problem Details '''field, briefly describe the problem that you are having.
 #''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket.
 #Click '''Create Ticket'''.

@@ Line 8: / Line 8: @@
 == '''Options'''<br/> ==
 Option 1:
@@ Line 51: / Line 53: @@
 </ol>
+== '''Submit a New Trouble Ticket page'''<br/> ==
 == Submit a New Trouble Ticket page<br/> ==
@@ Line 62: / Line 64: @@
 #From the '''Category Name''' dropdown list, select an option that best describes your problem.
 #From the '''Priority '''dropdown list, make a selection based on the significance of the problem.
 #Select the '''Solution by Email also''' checkbox&nbsp; if you would like a copy of the ticket to be sent to your email.
 #In the '''Subject''' field, create a subject heading that describes your problem.
-#In the '''Problem ''''''Details '''field, briefly describe the problem that you are having.
+#In the '''Problem D''''''etails '''field, briefly describe the problem that you are having.
-#''(Optional)'' Click '''Browse''' to attach a file, such as a screenshot, to your ticket.
+#''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket.
 #Click '''Create Ticket'''.
-[[File:Create a new ticket in myexchange.PNG|none]]
+[[File:Create a new ticket in myexchange.PNG|none|Create a new ticket in myexchange.PNG]]

@@ Line 8: / Line 8: @@
 == '''Options'''<br/> ==
 Option 1:
@@ Line 17: / Line 16: @@
-[[File:Locate search menu exchange.PNG|none]]
+[[File:Locate search menu exchange.PNG|none|Locate search menu exchange.PNG]]
@@ Line 27: / Line 26: @@
-[[File:Search new ticket exchange.png|none]]
+[[File:Search new ticket exchange.png|none|Search new ticket exchange.png]]
-<ol start="3">
 <li>Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span></li>
 </ol>
@@ Line 34: / Line 35: @@
 Option 2:
 #Log in to the MyExchange Hosting Controller.
@@ Line 40: / Line 41: @@
 #Click the '''+ '''(expand) icon to expand the '''Trouble Ticket '''pane (if the pane is not already expanded by default).
 #Click '''New Ticket'''.
-#Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span>
 == Submit a New Trouble Ticket page<br/> ==

@@ Line 5: / Line 5: @@
 To create a new support ticket choose one of the following options:
@@ Line 11: / Line 14: @@
 #Log in to the MyExchange Hosting Controller.
 #Locate the search bar.
 [[File:Search new ticket exchange.png|none]]

← Older revision		Revision as of 18:53, 24 April 2014
Line 1:		Line 1:
	Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.		Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
		+
		+
		+
		+	To create a new support ticket choose one of the following options:
		+
		+
		+
		+	Option 1:
		+
		+	#Log in to the MyExchange Hosting Controller.
		+	#Locate the search bar.
		+
		+
		+
		+	[[File:Search new ticket exchange.png\|none]]