Managing your tickets - Revision history

Pwadmin at 19:39, 29 April 2014

2014-04-29T19:39:41Z

2014-04-28T15:09:42Z

2014-04-25T16:47:16Z

2014-04-25T16:45:01Z

2014-04-25T16:37:19Z

2014-04-25T16:28:45Z

2014-04-25T16:22:25Z

2014-04-25T16:11:38Z

2014-04-25T16:02:41Z

2014-04-25T15:55:34Z

← Older revision		Revision as of 19:39, 29 April 2014
Line 1:		Line 1:
−	~~Users~~ experiencing technical issues have the ability to manage their support request tickets within the MyExchange Hosting Controller.	+	Administrators experiencing technical issues have the ability to manage their support request tickets within the MyExchange Hosting Controller.

@@ Line 154: / Line 154: @@
 [[File:Reopen a ticket exchange.png|none|Reopen a ticket exchange.png]]
@@ Line 187: / Line 185: @@
 Option 2:
 #Search for the ticket (see steps in above section).
@@ Line 194: / Line 192: @@
-[[File:Delete ticket2 exchange.png|none]]
+[[File:Delete ticket2 exchange.png|none|Delete ticket2 exchange.png]]

@@ Line 172: / Line 172: @@
 === '''Deleting an existing ticket'''<br/> ===
-To delete an existing support ticket:
+<br/>To delete an existing support ticket:
 Option 1:
 #Search for an existing ticket (see steps in above section).
-#From the search results, click on the ticket subject and select '''Delete Ticket'''.
+#From the search results, click on the ticket subject and select '''Delete'''.
 [[File:Delete ticket exchange.png|none]]

@@ Line 153: / Line 153: @@
-[[File:Reopen a ticket exchange.png|none]]
+[[File:Reopen a ticket exchange.png|none|Reopen a ticket exchange.png]]
@@ Line 166: / Line 166: @@
-[[File:Reopen a ticket2 exchange.png|none]]
+[[File:Reopen a ticket2 exchange.png|none|Reopen a ticket2 exchange.png]]
@@ Line 172: / Line 172: @@
 === '''Deleting an existing ticket'''<br/> ===
-=== <br/> ===
+To delete an existing support ticket:

@@ Line 142: / Line 142: @@
 === '''Re-open a closed ticket'''<br/> ===
-To re-open a closed support ticket choose one of the following options:
+<br/>To re-open a closed support ticket choose one of the following options:
@@ Line 150: / Line 150: @@
 #Search for an existing ticket (see steps in above section).
 #From the search results, click on the ticket subject and select '''Reopen Ticket'''.
@@ Line 160: / Line 164: @@
 #Select a ticket number, and then click '''Reopen Ticket''' (if only one ticket is present, just click '''Reopen Ticket''').
-<br/><br/>
 === '''Deleting an existing ticket'''<br/> ===
 === <br/> ===

@@ Line 53: / Line 53: @@
 == '''<span style="color:#000000">Manage Your Tickets</span> page'''<br/> ==
-<br/>When you arrive at the '''Manage Your Tickets''' page you can search for tickets, view tickets, close tickets, and delete tickets.
+<br/>When you arrive at the '''Manage Your Tickets''' page you can search for tickets, view tickets, close tickets, re-open closed tickets, and delete tickets.
@@ Line 139: / Line 139: @@
 === '''Deleting an existing ticket'''<br/> ===
 === <br/> ===

@@ Line 130: / Line 130: @@
 [[File:Close ticket1 exchange.png|none|Close ticket1 exchange.png]]
 Option 2:
@@ Line 135: / Line 137: @@
 #Search for an existing ticket (see steps in above section).
 #Select a ticket number, and then click '''Close Ticket''' (If only one ticket is present, just click '''Close Ticket''').

← Older revision		Revision as of 16:02, 25 April 2014
Line 115:		Line 115:

	[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]		[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]
−
−	~~=== <br/> ===~~

	=== '''Closing an existing ticket'''<br/> ===		=== '''Closing an existing ticket'''<br/> ===

@@ Line 92: / Line 92: @@
 === '''Viewing existing tickets'''<br/> ===
+<br/>To view an existing ticket choose one of the following options:
-−
 To view an existing ticket choose one of the following options:
@@ Line 122: / Line 120: @@
 === '''Closing an existing ticket'''<br/> ===
+<br/>To close an open support ticket choose one of the following options:
-−
 To close an open support ticket choose one of the following options:
@@ Line 132: / Line 128: @@
 #Search for an existing ticket (see steps in above section).
 #From the search results, click on the ticket subject and select '''Close Ticket'''.
 [[File:Close ticket1 exchange.png|none|Close ticket1 exchange.png]]
@@ Line 141: / Line 142: @@
-=== '''Deleting an exisiting ticket'''<br/> ===
+=== '''Deleting an existing ticket'''<br/> ===
 === <br/> ===