Viewing and updating tickets - Revision history

Pwadmin at 19:40, 29 April 2014

2014-04-29T19:40:00Z

2014-04-25T20:30:24Z

Protected "Viewing and updating tickets" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite)) [cascading]

2014-04-25T20:30:00Z

2014-04-25T20:25:29Z

2014-04-25T20:25:00Z

2014-04-25T20:22:46Z

2014-04-25T20:21:41Z

2014-04-25T20:01:02Z

2014-04-25T19:55:20Z

2014-04-25T19:52:47Z

← Older revision		Revision as of 19:40, 29 April 2014
Line 1:		Line 1:
−	~~Users~~ have the ability to view and update their support request tickets within the MyExchange Hosting Controller.	+	Administrators have the ability to view and update their support request tickets within the MyExchange Hosting Controller.

@@ Line 37: / Line 37: @@
 == '''Ticket Details'''<br/> ==
-<br/>The '''Ticket Details''' page allows you view your ticket details, add a response, attach files (such as screenshots), and close the ticket.
+<br/>The '''Ticket Details''' page allows you to view your ticket details, add a response, attach files (such as screenshots), and close the ticket.
@@ Line 43: / Line 43: @@
 === '''Close a ticket'''<br/> ===
-<br/>you arrive at the '''Ticket Details''' page:
+<br/>When you arrive at the '''Ticket Details''' page:

← Older revision		Revision as of 20:25, 25 April 2014
Line 30:		Line 30:

	[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]		[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]
−
−

	<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.		<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.

← Older revision		Revision as of 20:25, 25 April 2014
Line 30:		Line 30:

	[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]		[[File:View tickets3 exchange.png\|none\|View tickets3 exchange.png]]
		+
		+

	<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.		<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.

@@ Line 70: / Line 70: @@
-=== Attach a file to an existing ticket<br/> ===
+=== '''Attach a file to an existing ticket'''<br/> ===
 <br/>When you arrive at the '''Ticket Details page:'''
@@ Line 81: / Line 81: @@
-[[File:Update ticket attach file exchange.png|none]]
+[[File:Update ticket attach file exchange.png|none|Update ticket attach file exchange.png]]

← Older revision	Revision as of 20:21, 25 April 2014
Line 70:	Line 70:


	+	=== Attach a file to an existing ticket<br/> ===

	+	<br/>When you arrive at the '''Ticket Details page:'''



	+	#Click '''Browse '''to attach a file (such as a screenshot) to your ticket.
	+	#Click '''Submit Response'''.

	+
	+
	+	[[File:Update ticket attach file exchange.png\|none]]

@@ Line 24: / Line 24: @@
 <div class="floatnone">Option 2:<br/></div>
-#Search for an existing ticket (see steps in above section).
+#[http://docs.pathcom.com/mediawiki/index.php/Managing_your_tickets Search for an existing ticket].
 #Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket''').
@@ Line 61: / Line 61: @@
-#In the '''Response Details''' field,&nbsp; type a brief update.
+#In the '''Response Details''' field,&nbsp; type a brief response or update.
 #Click '''Submit Response'''.

@@ Line 31: / Line 31: @@
 [[File:View tickets3 exchange.png|none|View tickets3 exchange.png]]
-<span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.
+<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.
@@ Line 37: / Line 37: @@
 == '''Ticket Details'''<br/> ==
-The '''Ticket Details''' page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket.
+<br/>The '''Ticket Details''' page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket.
@@ Line 43: / Line 43: @@
 === '''Close a ticket'''<br/> ===
-When you arrive at the '''Ticket Details''' page:
+<br/>you arrive at the '''Ticket Details''' page:
@@ Line 57: / Line 57: @@
 === '''Add a response to an existing ticket'''<br/> ===
-When you arrive at the '''Ticket Details '''page:
+<br/>When you arrive at the '''Ticket Details '''page:
-#In the '''Response Details''' field,&nbsp; type a brief message.
+#In the '''Response Details''' field,&nbsp; type a brief update.
 #Click '''Submit Response'''.