View source for Understanding your Incident Report graphs

The two graphs below display all the tickets that were submitted by your organization. The first graph shows the tickets submitted over the past month, and the second graph shows the tickets submitted over the past year. Tickets are sorted by their product groups, or the department that they were submitted to, this can provide you with an idea of which of your services have required the most support over the past month, as well as the past year.



*Tickets under the '''Provisioning''' column are tickets that were opened to provision a new account or install a new product.
*Tickets under the '''Customer Care '''column correspond to attempts by our Customer Care team to reach you for service quality feedback.
*Tickets under the '''Unknown '''column are tickets that were improperly categorized.
*Tickets under a specific product column (''i.e. - Corporate - DSL) ''are tickets that were submitted to address a request, issue, or concern related to that specific product.



[[File:Qty tickets submitted prev month 1.jpg]]



[[File:Qty tickets submitted prev year 1.jpg]]