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Difference between revisions of "SmartReach FAQs"

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[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
 
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
  
 
+
[[There_are_so_many_other_companies_that_offer_the_long_distance_service,_what_should_I_watch_for_with_other_long_distance_companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]<br/>
  
 
== Rates and Payments<br/> ==
 
== Rates and Payments<br/> ==
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[[What is the difference between the One Time Recharge and the Auto Recharge options?|What is the difference between the One Time Recharge and the Auto Recharge options?]]
 
[[What is the difference between the One Time Recharge and the Auto Recharge options?|What is the difference between the One Time Recharge and the Auto Recharge options?]]
  
[[How do I recharge my account?|How do I to recharge my account?]]
+
[[How do I recharge my account?|How do I recharge my account?]]
  
 
[[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]]
 
[[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]]

Revision as of 09:43, 31 October 2017

General

Why Choose SmartReach?

What kind of service can I expect?

What is the SmartReach Long Distance service?

What is the difference between the SmartReach Long Distance service and a Calling Card?

Which cities is SmartReach available in?

Do I need a special phone to use SmartReach?

Can I use SmartReach from my cell phone?

Will SmartReach charge an activation fee when I sign up?

Do I have to sign a long distance service contract with SmartReach?

Is there a minimum amount I need to spend monthly?

Will my account expire?

Will my DSL Internet connection be affected with SmartReach?


Can I send faxes using SmartReach?

How do I call for Customer Service?

There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?

Rates and Payments

What are the Preferred Rates and who is eligible for these rates?

Where can I find the rates per minute for my destination?

What currency are the rates posted in?

What are my payment options?

Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?


Balance and Recharge

How do I check my account balance?

What is the Apply Credit option in the Customer Portal?

How do I apply a credit to my account?

What is One Time Recharge?

What is Auto Recharge?

What is the difference between the One Time Recharge and the Auto Recharge options?

How do I recharge my account?

What is the minimum balance before my account is auto recharged?

Do I get to decide how much is deposited into my account with the Auto Recharge option?

How much can I store in my prepaid account?