Difference between revisions of "SmartReach FAQs"
Your guide to pathway services
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[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]] | [[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]] | ||
| − | [[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]] | + | [[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]] |
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| + | [[What are the access numbers for my city?|What are the access numbers for my city?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]] | ||
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[[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]] | [[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]] | ||
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| + | [[What if I lose or forget my PIN?|What if I lose or forget my PIN?]] | ||
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[[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]] | [[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]] | ||
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| + | [http://docs.pathcom.com/mediawiki/Do%20I%20need%20to%20input%20a%20PIN%3F Do I need to input a PIN?] | ||
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| + | [http://docs.pathcom.com/mediawiki/Can%20I%20change%20my%20PIN%3F Can I change my PIN?] | ||
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[[Will I be able to use the Speed Dial feature on my cell phone?|Will I be able to use the Speed Dial feature on my cell phone?]] | [[Will I be able to use the Speed Dial feature on my cell phone?|Will I be able to use the Speed Dial feature on my cell phone?]] | ||
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[[Can I see my call history online?|Can I see my call history online?]] | [[Can I see my call history online?|Can I see my call history online?]] | ||
Revision as of 16:14, 6 November 2018
Contents |
General
Why Choose SmartReach?
What kind of service can I expect?
What is the call quality like?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
What are the access numbers for my city?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
General issues and troubleshooting
Why do I hear an error message when I try to make a call?
Why do I receive an error message when I try to access the signup form?
What if I lose or forget my PIN?
General Account Questions
Will SmartReach charge an activation fee when I sign up?
Do I have to sign a long distance service contract with SmartReach?
Is there a minimum amount I need to spend monthly?
Will my account expire?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Will my minutes be used up for a call when there is no answer or when the line is busy?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
How do I apply a credit to my account?
What is the difference between the One Time Recharge and the Auto Recharge options?
What is the minimum balance before my account is auto recharged?
Do I get to decide how much is deposited into my account with the Auto Recharge option?
How much can I store in my prepaid account?
Customer Portal
Where can I find the Login Page for the Customer Portal?
How can I log into the Customer Portal?
What are the features of the Customer Portal?
What is the Address Book Feature?
Where can I find my call history? e.g. minutes used, amount charged
Under Calling Options, what is Time/Balance Messages?
What is PINless Dialing and how do I activate this option?
Whose numbers can I register for PINless Dialing?
How do I use the Speed Dial feature?
Will I be able to use the Speed Dial feature on my cell phone?
