Login Login

Difference between revisions of "Sending a Support Message in HostPath"

Your guide to pathway services

Jump to: navigation, search
 
(3 intermediate revisions by 2 users not shown)
Line 6: Line 6:
 
#Click '''Create new support message'''.
 
#Click '''Create new support message'''.
  
[[File:Create support message.png|none]]
+
 
 +
 
 +
::[[File:Create support message.png|none|Create support message.png]]
 
<ol start="3">
 
<ol start="3">
 
<li>Fill in the fields as follows:</li>
 
<li>Fill in the fields as follows:</li>
 
</ol>
 
</ol>
  
[[File:Support message screen.png|none]]
 
  
{| style="margin-left: 50px;  width: 500px" border="1" cellpadding="1" cellspacing="1"
+
 
|-
+
::[[File:Support message screen.png|none|Support message screen.png]]
! scope="col" | Field<br/>
+
! scope="col" | Description<br/>
+
|-
+
| Recipient ID<br/>
+
| The administrator is the default recipient. As a normal HostPath user, you cannot select a recipient. Only, if you are logged in as an administrator, can you select the recipient.<br/>
+
|-
+
| Subject<br/>
+
| Enter the subject of the message.<br/>
+
|-
+
| Message<br/>
+
| Enter your message.<br/>
+
|}
+
 
<ol start="4">
 
<ol start="4">
<li>Click '''Save'''.</li>
+
<li>Click '''Save.'''</li>
 
</ol>
 
</ol>

Latest revision as of 16:39, 6 November 2018

Support messages can be sent to the administrator for HostPath inquiries and assistance.

To send a support message:

  1. Go to the Help tab.
  2. Click Create new support message.


Create support message.png
  1. Fill in the fields as follows:


Support message screen.png
  1. Click Save.