Difference between revisions of "SmartReach FAQs"

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-&lt;parsererror&gt;XML Parsing Error: not well-formed Location: [http://docs.pathcom.com/mediawiki/index.php?title=SmartReach_FAQs&action=edit http://docs.pathcom.com/mediawiki/index.php?title=SmartReach_FAQs&amp;action=edit] Line Number 1, Column 8548:&lt;sourcetext&gt;<body xmlns:x="[http://excel http://excel]">&lt;h2&gt;General&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="Why%20Choose%20SmartReach%3F"&gt;Why Choose SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What%20kind%20of%20service%20can%20I%20expect%3F"&gt;What kind of service can I expect?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What%20is%20the%20SmartReach%20Long%20Distance%20service%3F"&gt;What is the SmartReach Long Distance service?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What%20is%20the%20difference%20between%20the%20SmartReach%20Long%20Distance%20service%20and%20a%20Calling%20Card%3F"&gt;What is the difference between the SmartReach Long Distance service and a Calling Card?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Which%20cities%20is%20SmartReach%20available%20in%3F"&gt;Which cities is SmartReach available in?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Do%20I%20need%20a%20special%20phone%20to%20use%20SmartReach%3F"&gt;Do I need a special phone to use SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Can%20I%20use%20SmartReach%20from%20my%20cell%20phone%3F"&gt;Can I use SmartReach from my cell phone?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Will%20SmartReach%20charge%20an%20activation%20fee%20when%20I%20sign%20up%3F"&gt;Will SmartReach charge an activation fee when I sign up?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Will%20SmartReach%20charge%20an%20activation%20fee%20when%20I%20sign%20up%3F"&gt;Do I have to sign a long distance service contract with SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Is%20there%20a%20minimum%20amount%20I%20need%20to%20spend%20monthly%3F"&gt;Is there a minimum amount I need to spend monthly?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Will%20my%20account%20expire%3F"&gt;Will my account expire?&lt;/a&gt;&lt;br/&gt;&lt;a href="Will%20my%20DSL%20Internet%20connection%20be%20affected%20with%20SmartReach%3F"&gt;&lt;br/&gt;Will my DSL Internet connection be affected with SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Can%20I%20send%20faxes%20using%20SmartReach%3F"&gt;Can I send faxes using SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="How%20do%20I%20call%20for%20Customer%20Service%3F"&gt;How do I call for Customer Service?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Rates and Payments&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="What%20are%20the%20Preferred%20Rates%20and%20who%20is%20eligible%20for%20these%20rates%3F"&gt;What are the Preferred Rates and who is eligible for these rates?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Where%20can%20I%20find%20the%20rates%20per%20minute%20for%20my%20destination%3F"&gt;Where can I find the rates per minute for my destination?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What%20currency%20are%20the%20rates%20posted%20in%3F"&gt;What currency are the rates posted in?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What%20are%20my%20payment%20options%3F"&gt;What are my payment options?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Why%20was%20my%20credit%20card%20charged%20twice%20and%20what%20should%20I%20do%20if%20that%20happens%3F"&gt;Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?&lt;/a&gt;&lt;/p&gt;&lt;h2&gt;Sign up&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="How_do_I_sign_up_for_SmartReach?" _cke_saved_href="How_do_I_sign_up_for_SmartReach?" _fcknotitle="true"&gt;How do I sign up for SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;a href="Is_the_signup_process_secure?" _cke_saved_href="Is_the_signup_process_secure?" _fcknotitle="true"&gt;&lt;br/&gt;Is the signup process secure?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Why_do_I_receive_an_error_message_when_I_try_to_access_the_signup_form?" _cke_saved_href="Why_do_I_receive_an_error_message_when_I_try_to_access_the_signup_form?" _fcknotitle="true"&gt;Why do I receive an error message when I try to access the signup form?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="If_I_sign_up_for_SmartReach,_will_I_still_receive_a_monthly_bill_from_my_local_phone_company_for_any_long_distance_calls_I_make_using_my_local_phone_provider?" _cke_saved_href="If_I_sign_up_for_SmartReach,_will_I_still_receive_a_monthly_bill_from_my_local_phone_company_for_any_long_distance_calls_I_make_using_my_local_phone_provider?" _fcknotitle="true"&gt;If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="How_long_will_it_take_for_SmartReach_to_be_activated?" _cke_saved_href="How_long_will_it_take_for_SmartReach_to_be_activated?" _fcknotitle="true"&gt;How long will it take for SmartReach to be activated?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Can_I_use_a_Credit_Card_belonging_to_my_parent,_spouse,_family_member_or_friend_to_register_for_SmartReach" _cke_saved_href="Can_I_use_a_Credit_Card_belonging_to_my_parent,_spouse,_family_member_or_friend_to_register_for_SmartReach" _fcknotitle="true"&gt;Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach?&lt;br/&gt;&lt;/a&gt;&lt;br/&gt;&lt;a href="How_will_I_get_my_PIN_number?" _cke_saved_href="How_will_I_get_my_PIN_number?" _fcknotitle="true"&gt;How will I get my PIN number?&lt;br/&gt;&lt;/a&gt;&lt;br/&gt;&lt;a href="I_am_an_existing_SmartReach_Residential_Internet_customer_and_I_received_an_email_from_SmartReach_with_a_bonus_PIN_number._How_do_I_redeem_this_credit?" _cke_saved_href="I_am_an_existing_SmartReach_Residential_Internet_customer_and_I_received_an_email_from_SmartReach_with_a_bonus_PIN_number._How_do_I_redeem_this_credit?" _fcknotitle="true"&gt;I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="I_didn't_receive_a_confirmation_email_with_my_PIN_number_after_I_signed_up._What_should_I_do?" _cke_saved_href="I_didn't_receive_a_confirmation_email_with_my_PIN_number_after_I_signed_up._What_should_I_do?" _fcknotitle="true"&gt;I didn't receive a confirmation email with my PIN number after I signed up. What should I do?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="I_created_a_Username_and_Password,_but_I'm_receiving_an_error_message_that_won't_let_me_proceed_to_the_next_step." _cke_saved_href="I_created_a_Username_and_Password,_but_I'm_receiving_an_error_message_that_won't_let_me_proceed_to_the_next_step." _fcknotitle="true"&gt;I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Making Calls&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="How_do_I_make_calls_using_SmartReach?" _cke_saved_href="How_do_I_make_calls_using_SmartReach?" _fcknotitle="true"&gt;How do I make calls using SmartReach?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What_is_the_call_quality_like?" _cke_saved_href="What_is_the_call_quality_like?" _fcknotitle="true"&gt;What is the call quality like?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What_are_the_access_numbers_for_my_city?" _cke_saved_href="What_are_the_access_numbers_for_my_city?" _fcknotitle="true"&gt;What are the access numbers for my city?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Will_I_be_able_to_use_the_Speed_Dial_feature_on_my_cell_phone?" _cke_saved_href="Will_I_be_able_to_use_the_Speed_Dial_feature_on_my_cell_phone?" _fcknotitle="true"&gt;Will I be able to use the Speed Dial feature on my cell phone?&lt;/a&gt;&lt;br/&gt;&lt;a href="Do_I_need_to_input_a_PIN?" _cke_saved_href="Do_I_need_to_input_a_PIN?" _fcknotitle="true"&gt;&lt;br/&gt;Do I need to input a PIN?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What_if_I_lose_or_forget_my_PIN?" _cke_saved_href="What_if_I_lose_or_forget_my_PIN?" _fcknotitle="true"&gt;What if I lose or forget my PIN?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Can_I_change_my_PIN?" _cke_saved_href="Can_I_change_my_PIN?" _fcknotitle="true"&gt;Can I change my PIN?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Can_I_see_my_call_history_online?" _cke_saved_href="Can_I_see_my_call_history_online?" _fcknotitle="true"&gt;Can I see my call history online?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Do_I_have_to_wait_for_my_long_distance_call_to_be_connected?" _cke_saved_href="Do_I_have_to_wait_for_my_long_distance_call_to_be_connected?" _fcknotitle="true"&gt;Do I have to wait for my long distance call to be connected?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Will_my_minutes_be_used_up_for_a_call_when_there_is_no_answer_or_when_the_line_is_busy?" _cke_saved_href="Will_my_minutes_be_used_up_for_a_call_when_there_is_no_answer_or_when_the_line_is_busy?" _fcknotitle="true"&gt;Will my minutes be used up for a call when there is no answer or when the line is busy?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Why_do_I_hear_an_error_message_when_I_try_to_make_a_call?" _cke_saved_href="Why_do_I_hear_an_error_message_when_I_try_to_make_a_call?" _fcknotitle="true"&gt;Why do I hear an error message when I try to make a call?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="Are_my_calls_rounded_to_the_nearest_minute?" _cke_saved_href="Are_my_calls_rounded_to_the_nearest_minute?" _fcknotitle="true"&gt;Are my calls rounded to the nearest minute?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Balance and Recharge&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="How_do_I_check_my_account_balance?" _cke_saved_href="How_do_I_check_my_account_balance?" _fcknotitle="true"&gt;How do I check my account balance?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="What_is_the_"Apply_Credit"_option_in_the_Customer_Portal?" _cke_saved_href="What_is_the_"Apply_Credit"_option_in_the_Customer_Portal?" _fcknotitle="true"&gt;What is the "Apply Credit" option in the Customer Portal?&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href="What_is_One_Time_Recharge?" _cke_saved_href="What_is_One_Time_Recharge?" _fcknotitle="true"&gt;What is One Time Recharge?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="What_is_Auto_Recharge?" _cke_saved_href="What_is_Auto_Recharge?" _fcknotitle="true"&gt;What is Auto Recharge?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="What_is_the_difference_between_the_"One_Time_Recharge"_and_the_"Auto_Recharge"_options?" _cke_saved_href="What_is_the_difference_between_the_"One_Time_Recharge"_and_the_"Auto_Recharge"_options?" _fcknotitle="true"&gt;What is the difference between the "One Time Recharge" and the "Auto Recharge" options?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="What_is_the_minimum_balance_before_my_account_is_auto_recharged?" _cke_saved_href="What_is_the_minimum_balance_before_my_account_is_auto_recharged?" _fcknotitle="true"&gt;What is the minimum balance before my account is auto recharged?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="Do_I_get_to_decide_how_much_is_deposited_into_my_account_with_the_Auto_Recharge_option?" _cke_saved_href="Do_I_get_to_decide_how_much_is_deposited_into_my_account_with_the_Auto_Recharge_option?" _fcknotitle="true"&gt;Do I get to decide how much is deposited into my account with the Auto Recharge option?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="How_much_can_I_store_in_my_prepaid_account?" _cke_saved_href="How_much_can_I_store_in_my_prepaid_account?" _fcknotitle="true"&gt;How much can I store in my prepaid account?&lt;/a&gt;&lt;/p&gt;&lt;/body&gt; 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+== General ==
+[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]
+[[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]
+[[What are the access numbers for my city?|What are the access numbers for my city?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]
+[[How do I make calls using SmartReach?|How do I make calls using SmartReach?]]
+[[Are my calls rounded to the nearest minute?|Are my calls rounded to the nearest minute?]]
+<div>[[If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?|If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?]]</div><div><br/></div>
+== General issues and troubleshooting ==
+[[Why do I hear an error message when I try to make a call?|Why do I hear an error message when I try to make a call?]]
+[[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]]
+[[What if I lose or forget my PIN?|What if I lose or forget my PIN?]]
+[[I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.|I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.]]
+[[I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.|I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.]]
+[[I didn't receive a confirmation email with my PIN number after I signed up. What should I do?|I didn't receive a confirmation email with my PIN number after I signed up. What should I do?]]
+== General Account Questions ==
+[[Do I have to wait for my long distance call to be connected?|Do I have to wait for my long distance call to be connected?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
+[[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]
+[[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]]
+[[Do I need to input a PIN?|Do I need to input a PIN?]]
+[[How will I get my PIN number?|How will I get my PIN number?]]
+[[Can I change my PIN?|Can I change my PIN?]]
+== Sign up and Activation ==
+[[How do I sign up for SmartReach?|How do I sign up for SmartReach?]]
+[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]
+[[Is the signup process secure?|Is the sign up process secure?]]
+[[How long will it take for SmartReach to be activated?|How long will it take for SmartReach to be activated?]]
+[[Do I have to sign a long distance service contract with SmartReach?|Do I have to sign a long distance service contract with SmartReach?]]
+[[Will my account expire?|Will my account expire?]]
+== Rates and Payments<br/> ==
+[[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]]
+[[What are my payment options?|What are my payment options?]]
+[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]]
+[[Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach|Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach]]
+[[I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service|I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service]]
+[[I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?|I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?]]
+== Balance and Recharge ==
+[[How do I check my account balance?|How do I check my account balance?]]
+[[What is the Apply Credit option in the Customer Portal?|What is the Apply Credit option in the Customer Portal?]]
+[[How do I apply a credit to my account?|How do I apply a credit to my account?]]
+[[What is One Time Recharge?|What is One Time Recharge?]]
+[[What is Auto Recharge?|What is Auto Recharge?]]
+[[What is the difference between the One Time Recharge and the Auto Recharge options?|What is the difference between the One Time Recharge and the Auto Recharge options?]]
+[[How do I recharge my account?|How do I recharge my account?]]
+[[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]]
+[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]
+[[Do I get to decide how much is deposited into my account with the Auto Recharge option?|Do I get to decide how much is deposited into my account with the Auto Recharge option?]]
+[[How much can I store in my prepaid account?|How much can I store in my prepaid account?]]
+== Customer Portal<br/> ==
+[[Where can I find the Login Page for the Customer Portal?]]
+[[How can I log into the Customer Portal?]]
+[[What are the features of the Customer Portal?]]
+[[What is the Address Book Feature?]]
+[[Where can I find my call history? e.g. minutes used, amount charged]]
+[[Under Calling Options, what is Time/Balance Messages?]]
+[[What is PINless Dialing and how do I activate this option?]]
+[[Whose numbers can I register for PINless Dialing?]]
+[[How do I use the Speed Dial feature?]]
+[[Will I be able to use the Speed Dial feature on my cell phone?|Will I be able to use the Speed Dial feature on my cell phone?]]
+[[Can I see my call history online?|Can I see my call history online?]]

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Difference between revisions of "SmartReach FAQs"

Your guide to pathway services

Latest revision as of 17:01, 6 November 2018

Contents

General

General issues and troubleshooting

General Account Questions

Sign up and Activation

Rates and Payments

Balance and Recharge

Customer Portal