Difference between revisions of "Creating a new ticket"
Your guide to pathway services
| (8 intermediate revisions by one user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | Administrators experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller. | |
| Line 7: | Line 7: | ||
| − | Option 1: | + | == '''Options'''<br/> == |
| + | |||
| + | <br/>Option 1: | ||
#Log in to the MyExchange Hosting Controller. | #Log in to the MyExchange Hosting Controller. | ||
| Line 14: | Line 16: | ||
| − | [[File:Search new ticket exchange.png|none]] | + | [[File:Locate search menu exchange.PNG|none|Locate search menu exchange.PNG]] |
| + | |||
| + | |||
| + | <ol start="3"> | ||
| + | <li>Search for ''"New Ticket"''.</li> | ||
| + | <li>Select '''New Ticket '''from the search results.</li> | ||
| + | </ol> | ||
| + | |||
| + | |||
| + | |||
| + | [[File:Search new ticket exchange.png|none|Search new ticket exchange.png]] | ||
| + | |||
| + | |||
| + | <ol start="5"> | ||
| + | <li>Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span></li> | ||
| + | </ol> | ||
| + | |||
| + | |||
| + | |||
| + | Option 2: | ||
| + | |||
| + | #Log in to the MyExchange Hosting Controller. | ||
| + | #From the side menu, locate the '''Help '''pane and click the '''+ ''' (expand) icon to expand the pane (if the pane is not already expanded by default). | ||
| + | #Click the '''+ '''(expand) icon to expand the '''Trouble Ticket '''pane (if the pane is not already expanded by default). | ||
| + | #Click '''New Ticket'''. | ||
| + | |||
| + | |||
| + | |||
| + | [[File:New ticket side bar exchange.png|none|New ticket side bar exchange.png]] | ||
| + | |||
| + | |||
| + | <ol start="5"> | ||
| + | <li>Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span></li> | ||
| + | </ol> | ||
| + | |||
| + | |||
| + | |||
| + | == '''Submit a New Trouble Ticket page'''<br/> == | ||
| + | |||
| + | <br/>When you arrive at the '''Submit a New Trouble Ticket '''page: | ||
| + | |||
| + | |||
| + | |||
| + | #From the '''Category Name''' dropdown list, select an option that best describes your problem. | ||
| + | #From the '''Priority '''dropdown list, make a selection based on the significance of the problem. | ||
| + | #Select the '''Solution by Email also''' checkbox if you would like a copy of the ticket to be sent to your email. | ||
| + | #In the '''Subject''' field, create a subject heading that describes your problem. | ||
| + | #In the '''Problem Details '''field, briefly describe the problem that you are having. | ||
| + | #''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket. | ||
| + | #Click '''Create Ticket'''. | ||
| + | |||
| + | |||
| + | |||
| + | [[File:Create a new ticket in myexchange.PNG|none|Create a new ticket in myexchange.PNG]] | ||
Latest revision as of 14:39, 29 April 2014
Administrators experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
To create a new support ticket choose one of the following options:
Options
Option 1:
- Log in to the MyExchange Hosting Controller.
- Locate the search bar.
- Search for "New Ticket".
- Select New Ticket from the search results.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
Option 2:
- Log in to the MyExchange Hosting Controller.
- From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
- Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
- Click New Ticket.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
Submit a New Trouble Ticket page
When you arrive at the Submit a New Trouble Ticket page:
- From the Category Name dropdown list, select an option that best describes your problem.
- From the Priority dropdown list, make a selection based on the significance of the problem.
- Select the Solution by Email also checkbox if you would like a copy of the ticket to be sent to your email.
- In the Subject field, create a subject heading that describes your problem.
- In the Problem Details field, briefly describe the problem that you are having.
- (Optional) Click Browse to attach a file (such as a screenshot) to your ticket.
- Click Create Ticket.
