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m (Protected "Creating a new ticket" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite)) [cascading])
 
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Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
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Administrators experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
  
  
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== '''Options'''<br/> ==
 
== '''Options'''<br/> ==
  
 
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<br/>Option 1:
 
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Option 1:
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#Log in to the MyExchange Hosting Controller.
 
#Log in to the MyExchange Hosting Controller.
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</ol>
 
</ol>
  
'''<br/>'''
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== '''Submit a New Trouble Ticket page'''<br/> ==
 
== '''Submit a New Trouble Ticket page'''<br/> ==
  
 
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<br/>When you arrive at the '''Submit a New Trouble Ticket '''page:
 
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When you arrive at the '''Submit a New Trouble Ticket '''page:
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#Select the '''Solution by Email also''' checkbox&nbsp; if you would like a copy of the ticket to be sent to your email.
 
#Select the '''Solution by Email also''' checkbox&nbsp; if you would like a copy of the ticket to be sent to your email.
 
#In the '''Subject''' field, create a subject heading that describes your problem.
 
#In the '''Subject''' field, create a subject heading that describes your problem.
#In the '''Problem D''''''etails '''field, briefly describe the problem that you are having.
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#In the '''Problem Details '''field, briefly describe the problem that you are having.
 
#''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket.
 
#''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket.
 
#Click '''Create Ticket'''.
 
#Click '''Create Ticket'''.

Latest revision as of 14:39, 29 April 2014

Administrators experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.


To create a new support ticket choose one of the following options:


Options


Option 1:

  1. Log in to the MyExchange Hosting Controller.
  2. Locate the search bar.


Locate search menu exchange.PNG


  1. Search for "New Ticket".
  2. Select New Ticket from the search results.


Search new ticket exchange.png


  1. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).


Option 2:

  1. Log in to the MyExchange Hosting Controller.
  2. From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
  3. Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
  4. Click New Ticket.


New ticket side bar exchange.png


  1. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).


Submit a New Trouble Ticket page


When you arrive at the Submit a New Trouble Ticket page:


  1. From the Category Name dropdown list, select an option that best describes your problem.
  2. From the Priority dropdown list, make a selection based on the significance of the problem.
  3. Select the Solution by Email also checkbox  if you would like a copy of the ticket to be sent to your email.
  4. In the Subject field, create a subject heading that describes your problem.
  5. In the Problem Details field, briefly describe the problem that you are having.
  6. (Optional) Click Browse to attach a file (such as a screenshot) to your ticket.
  7. Click Create Ticket.


Create a new ticket in myexchange.PNG