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(Created page with "Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller. To view or update an existing ticket choose one of the f...")
 
 
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Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.
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Administrators have the ability to view and update their support request tickets within the MyExchange Hosting Controller.
  
  
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<br/>Option 1:
 
<br/>Option 1:
  
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#Search for an existing ticket (see steps in above section).
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#[http://docs.pathcom.com/mediawiki/index.php/Managing_your_tickets Search for an existing ticket].
 
#From the search results, click on the ticket subject and select '''View Ticket'''.
 
#From the search results, click on the ticket subject and select '''View Ticket'''.
  
  
  
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[[File:View tickets exchange.png|none]]
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[[File:View tickets exchange.png|none|View tickets exchange.png]]
  
  
  
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<span style="color:#0000cd">Scroll down to the '''Ticket Details ''''''page''' section.</span><br/><br/>
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<span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section.</span>
  
  
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<div class="floatnone"></div>
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<div class="floatnone">Option 2:<br/></div>
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<br/>Option 2:
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#[http://docs.pathcom.com/mediawiki/index.php/Managing_your_tickets Search for an existing ticket].
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#Search for an existing ticket (see steps in above section).
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#Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket''').
 
#Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket''').
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[[File:View tickets3 exchange.png|none|View tickets3 exchange.png]]
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<br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>.
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== '''Ticket Details'''<br/> ==
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<br/>The '''Ticket Details''' page allows you to view your ticket details, add a response, attach files (such as screenshots), and close the ticket.
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=== '''Close a ticket'''<br/> ===
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<br/>When you arrive at the '''Ticket Details''' page:
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#Click '''Close Ticket'''.
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[[File:View update close exchange.PNG|none|View update close exchange.PNG]]
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=== '''Add a response to an existing ticket'''<br/> ===
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<br/>When you arrive at the '''Ticket Details '''page:
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#In the '''Response Details''' field,&nbsp; type a brief response or update.
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#Click '''Submit Response'''.
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[[File:View update response exchange.png|none|View update response exchange.png]]
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=== '''Attach a file to an existing ticket'''<br/> ===
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<br/>When you arrive at the '''Ticket Details page:'''
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#Click '''Browse '''to attach a file (such as a screenshot) to your ticket.
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#Click '''Submit Response'''.
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[[File:Update ticket attach file exchange.png|none|Update ticket attach file exchange.png]]
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<div class="floatnone"><br/></div>
 
<div class="floatnone"><br/></div>

Latest revision as of 14:40, 29 April 2014

Administrators have the ability to view and update their support request tickets within the MyExchange Hosting Controller.


To view or update an existing ticket choose one of the following options:


Contents

Options


Option 1:

  1. Search for an existing ticket.
  2. From the search results, click on the ticket subject and select View Ticket.


View tickets exchange.png


Scroll down to the Ticket Details page section.


Option 2:
  1. Search for an existing ticket.
  2. Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).


View tickets3 exchange.png


Scroll down to the Ticket Details page section.


Ticket Details


The Ticket Details page allows you to view your ticket details, add a response, attach files (such as screenshots), and close the ticket.


Close a ticket


When you arrive at the Ticket Details page:


  1. Click Close Ticket.


View update close exchange.PNG


Add a response to an existing ticket


When you arrive at the Ticket Details page:


  1. In the Response Details field,  type a brief response or update.
  2. Click Submit Response.


View update response exchange.png


Attach a file to an existing ticket


When you arrive at the Ticket Details page:


  1. Click Browse to attach a file (such as a screenshot) to your ticket.
  2. Click Submit Response.


Update ticket attach file exchange.png




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