Difference between revisions of "Viewing and updating tickets"
Your guide to pathway services
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| − | + | Administrators have the ability to view and update their support request tickets within the MyExchange Hosting Controller. | |
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<br/>Option 1: | <br/>Option 1: | ||
| − | #Search for an existing ticket | + | #[http://docs.pathcom.com/mediawiki/index.php/Managing_your_tickets Search for an existing ticket]. |
#From the search results, click on the ticket subject and select '''View Ticket'''. | #From the search results, click on the ticket subject and select '''View Ticket'''. | ||
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| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details | + | <span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section.</span> |
<div class="floatnone">Option 2:<br/></div> | <div class="floatnone">Option 2:<br/></div> | ||
| − | #Search for an existing ticket | + | #[http://docs.pathcom.com/mediawiki/index.php/Managing_your_tickets Search for an existing ticket]. |
#Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket'''). | #Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket'''). | ||
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[[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | [[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | ||
| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details | + | <br/><span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>. |
| − | == '''Ticket | + | == '''Ticket Details'''<br/> == |
| − | + | <br/>The '''Ticket Details''' page allows you to view your ticket details, add a response, attach files (such as screenshots), and close the ticket. | |
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| − | The '''Ticket Details''' page allows you view your ticket details, add | + | |
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=== '''Close a ticket'''<br/> === | === '''Close a ticket'''<br/> === | ||
| − | When you arrive at the '''Ticket Details''' page: | + | <br/>When you arrive at the '''Ticket Details''' page: |
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| − | [[File:View update close exchange.PNG|none]] | + | [[File:View update close exchange.PNG|none|View update close exchange.PNG]] |
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| + | === '''Add a response to an existing ticket'''<br/> === | ||
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| + | <br/>When you arrive at the '''Ticket Details '''page: | ||
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| + | #In the '''Response Details''' field, type a brief response or update. | ||
| + | #Click '''Submit Response'''. | ||
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| + | [[File:View update response exchange.png|none|View update response exchange.png]] | ||
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| + | === '''Attach a file to an existing ticket'''<br/> === | ||
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| + | <br/>When you arrive at the '''Ticket Details page:''' | ||
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| + | #Click '''Browse '''to attach a file (such as a screenshot) to your ticket. | ||
| + | #Click '''Submit Response'''. | ||
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| + | [[File:Update ticket attach file exchange.png|none|Update ticket attach file exchange.png]] | ||
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<div class="floatnone"><br/></div> | <div class="floatnone"><br/></div> | ||
Latest revision as of 14:40, 29 April 2014
Administrators have the ability to view and update their support request tickets within the MyExchange Hosting Controller.
To view or update an existing ticket choose one of the following options:
Contents |
Options
Option 1:
- Search for an existing ticket.
- From the search results, click on the ticket subject and select View Ticket.
Scroll down to the Ticket Details page section.
Option 2:
- Search for an existing ticket.
- Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).
Scroll down to the Ticket Details page section.
Ticket Details
The Ticket Details page allows you to view your ticket details, add a response, attach files (such as screenshots), and close the ticket.
Close a ticket
When you arrive at the Ticket Details page:
- Click Close Ticket.
Add a response to an existing ticket
When you arrive at the Ticket Details page:
- In the Response Details field, type a brief response or update.
- Click Submit Response.
Attach a file to an existing ticket
When you arrive at the Ticket Details page:
- Click Browse to attach a file (such as a screenshot) to your ticket.
- Click Submit Response.
