Difference between revisions of "Creating a new ticket"
Your guide to pathway services
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== '''Options'''<br/> == | == '''Options'''<br/> == | ||
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Option 1: | Option 1: | ||
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</ol> | </ol> | ||
| + | '''<br/>''' | ||
| − | + | == '''Submit a New Trouble Ticket page'''<br/> == | |
| − | == Submit a New Trouble Ticket page<br/> == | + | |
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#From the '''Category Name''' dropdown list, select an option that best describes your problem. | #From the '''Category Name''' dropdown list, select an option that best describes your problem. | ||
| − | #From the '''Priority '''dropdown list, make a selection based on the significance of the problem. | + | #From the '''Priority '''dropdown list, make a selection based on the significance of the problem. |
#Select the '''Solution by Email also''' checkbox if you would like a copy of the ticket to be sent to your email. | #Select the '''Solution by Email also''' checkbox if you would like a copy of the ticket to be sent to your email. | ||
#In the '''Subject''' field, create a subject heading that describes your problem. | #In the '''Subject''' field, create a subject heading that describes your problem. | ||
| − | #In the '''Problem '''''' | + | #In the '''Problem D''''''etails '''field, briefly describe the problem that you are having. |
| − | #''(Optional)'' Click '''Browse''' to attach a file | + | #''(Optional)'' Click '''Browse''' to attach a file (such as a screenshot) to your ticket. |
#Click '''Create Ticket'''. | #Click '''Create Ticket'''. | ||
| − | [[File:Create a new ticket in myexchange.PNG|none]] | + | [[File:Create a new ticket in myexchange.PNG|none|Create a new ticket in myexchange.PNG]] |
Revision as of 14:36, 24 April 2014
Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
To create a new support ticket choose one of the following options:
Options
Option 1:
- Log in to the MyExchange Hosting Controller.
- Locate the search bar.
- Search for "New Ticket".
- Select New Ticket from the search results.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
Option 2:
- Log in to the MyExchange Hosting Controller.
- From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
- Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
- Click New Ticket.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
Submit a New Trouble Ticket page
When you arrive at the Submit a New Trouble Ticket page:
- From the Category Name dropdown list, select an option that best describes your problem.
- From the Priority dropdown list, make a selection based on the significance of the problem.
- Select the Solution by Email also checkbox if you would like a copy of the ticket to be sent to your email.
- In the Subject field, create a subject heading that describes your problem.
- In the 'Problem D'etails field, briefly describe the problem that you are having.
- (Optional) Click Browse to attach a file (such as a screenshot) to your ticket.
- Click Create Ticket.
