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Difference between revisions of "Understanding your Average Ticket Resolution Report graphs"

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[[File:Avg ticket resolution time prev year 1.jpg]]
 
[[File:Avg ticket resolution time prev year 1.jpg]]
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For more information please refer to the sample [https://www.pathcom.com/wp-content/uploads/2016/06/appendix.pdf Operations Analysis Report] here.

Revision as of 09:56, 6 July 2016

The graph below shows the average number of hours that were spent on each incident, each month, over the past year.


Avg ticket resolution time prev year 1.jpg


For more information please refer to the sample Operations Analysis Report here.