Difference between revisions of "SmartReach FAQs"
Your guide to pathway services
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[[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]] | [[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]] | ||
| − | [ | + | [[Do I need to input a PIN?|Do I need to input a PIN?]] |
| − | [ | + | [[Can I change my PIN?|Can I change my PIN?]] |
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[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]] | [[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]] | ||
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| + | [[Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach|Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach]] | ||
Revision as of 16:16, 6 November 2018
Contents |
General
Why Choose SmartReach?
What kind of service can I expect?
What is the call quality like?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
What are the access numbers for my city?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
General issues and troubleshooting
Why do I hear an error message when I try to make a call?
Why do I receive an error message when I try to access the signup form?
What if I lose or forget my PIN?
General Account Questions
Will SmartReach charge an activation fee when I sign up?
Do I have to sign a long distance service contract with SmartReach?
Is there a minimum amount I need to spend monthly?
Will my account expire?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Will my minutes be used up for a call when there is no answer or when the line is busy?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
How do I apply a credit to my account?
What is the difference between the One Time Recharge and the Auto Recharge options?
What is the minimum balance before my account is auto recharged?
Do I get to decide how much is deposited into my account with the Auto Recharge option?
How much can I store in my prepaid account?
Customer Portal
Where can I find the Login Page for the Customer Portal?
How can I log into the Customer Portal?
What are the features of the Customer Portal?
What is the Address Book Feature?
Where can I find my call history? e.g. minutes used, amount charged
Under Calling Options, what is Time/Balance Messages?
What is PINless Dialing and how do I activate this option?
Whose numbers can I register for PINless Dialing?
How do I use the Speed Dial feature?
Will I be able to use the Speed Dial feature on my cell phone?
