Login Login

Difference between revisions of "Sending a Support Message in HostPath"

Your guide to pathway services

Jump to: navigation, search
Line 6: Line 6:
 
#Click '''Create new support message'''.
 
#Click '''Create new support message'''.
  
[[File:Create support message.png|none]]
+
::[[File:Create support message.png|none|Create support message.png]]
 
<ol start="3">
 
<ol start="3">
 
<li>Fill in the fields as follows:</li>
 
<li>Fill in the fields as follows:</li>
 
</ol>
 
</ol>
  
[[File:Support message screen.png|none]]
+
::[[File:Support message screen.png|none|Support message screen.png]]
  
 
{| style="margin-left: 50px;  width: 500px" border="1" cellpadding="1" cellspacing="1"
 
{| style="margin-left: 50px;  width: 500px" border="1" cellpadding="1" cellspacing="1"

Revision as of 14:29, 12 November 2013

Support messages can be sent to the administrator for HostPath inquiries and assistance.

To send a support message:

  1. Go to the Help tab.
  2. Click Create new support message.
Create support message.png
  1. Fill in the fields as follows:
Support message screen.png
Field
Description
Recipient ID
The administrator is the default recipient. As a normal HostPath user, you cannot select a recipient. Only, if you are logged in as an administrator, can you select the recipient.
Subject
Enter the subject of the message.
Message
Enter your message.
  1. Click Save.