Difference between revisions of "Creating a new ticket"
Your guide to pathway services
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To create a new support ticket choose one of the following options: | To create a new support ticket choose one of the following options: | ||
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| + | == '''Options'''<br/> == | ||
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#Log in to the MyExchange Hosting Controller. | #Log in to the MyExchange Hosting Controller. | ||
#Locate the search bar. | #Locate the search bar. | ||
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| + | [[File:Locate search menu exchange.PNG|none]] | ||
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| + | <ol start="3"> | ||
| + | <li>Search for ''"New Ticket"''.</li> | ||
| + | <li>Select '''New Ticket '''from the search results.</li> | ||
| + | </ol> | ||
[[File:Search new ticket exchange.png|none]] | [[File:Search new ticket exchange.png|none]] | ||
| + | <ol start="3"> | ||
| + | <li>Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span></li> | ||
| + | </ol> | ||
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| + | Option 2: | ||
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| + | #Log in to the MyExchange Hosting Controller. | ||
| + | #From the side menu, locate the '''Help '''pane and click the '''+ ''' (expand) icon to expand the pane (if the pane is not already expanded by default). | ||
| + | #Click the '''+ '''(expand) icon to expand the '''Trouble Ticket '''pane (if the pane is not already expanded by default). | ||
| + | #Click '''New Ticket'''. | ||
| + | #Include the necessary information and click '''Create Ticket''' <span style="color:#0000cd">(Scroll down to the '''Submit a New Trouble Ticket page '''section for full deta</span><span style="color:#0000cd">ils).</span> | ||
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| + | == Submit a New Trouble Ticket page<br/> == | ||
Revision as of 14:05, 24 April 2014
Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.
To create a new support ticket choose one of the following options:
Options
Option 1:
- Log in to the MyExchange Hosting Controller.
- Locate the search bar.
- Search for "New Ticket".
- Select New Ticket from the search results.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
Option 2:
- Log in to the MyExchange Hosting Controller.
- From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
- Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
- Click New Ticket.
- Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).
