Difference between revisions of "Creating a new ticket"

Revision as of 14:38, 24 April 2014

Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.

To create a new support ticket choose one of the following options:

Options

Option 1:

1. Log in to the MyExchange Hosting Controller.
2. Locate the search bar.

3. Search for "New Ticket".
4. Select New Ticket from the search results.

5. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).

Option 2:

1. Log in to the MyExchange Hosting Controller.
2. From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
3. Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
4. Click New Ticket.

5. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).

Submit a New Trouble Ticket page

When you arrive at the Submit a New Trouble Ticket page:

1. From the Category Name dropdown list, select an option that best describes your problem.
2. From the Priority dropdown list, make a selection based on the significance of the problem.
3. Select the Solution by Email also checkbox  if you would like a copy of the ticket to be sent to your email.
4. In the Subject field, create a subject heading that describes your problem.
5. In the Problem Details field, briefly describe the problem that you are having.
6. (Optional) Click Browse to attach a file (such as a screenshot) to your ticket.
7. Click Create Ticket.