Difference between revisions of "Viewing and updating tickets"
Your guide to pathway services
(Created page with "Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller. To view or update an existing ticket choose one of the f...") |
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| − | [[File:View tickets exchange.png|none]] | + | [[File:View tickets exchange.png|none|View tickets exchange.png]] |
| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details ''''''page''' section.</span><br/>< | + | <span style="color:#0000cd">Scroll down to the '''Ticket Details ''''''page '''section.</span> |
| + | <div class="floatnone">Option 2:<br/></div> | ||
| + | #Search for an existing ticket (see steps in above section). | ||
| + | #Select a ticket number, and then click '''View Ticket''' (If only one ticket is present, just click '''View Ticket'''). | ||
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| − | + | [[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | |
| − | # | + | |
| + | <span style="color:#0000cd">Scroll down to the '''Ticket Details ''''''page '''section</span>. | ||
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| + | == '''Ticket Details'''<br/> == | ||
<div class="floatnone"><br/></div> | <div class="floatnone"><br/></div> | ||
Revision as of 14:13, 25 April 2014
Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.
To view or update an existing ticket choose one of the following options:
Options
Option 1:
- Search for an existing ticket (see steps in above section).
- From the search results, click on the ticket subject and select View Ticket.
Scroll down to the 'Ticket Details 'page section.
Option 2:
- Search for an existing ticket (see steps in above section).
- Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).
Scroll down to the 'Ticket Details 'page section.
