Difference between revisions of "Viewing and updating tickets"
Your guide to pathway services
| Line 20: | Line 20: | ||
| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details '''''' | + | <span style="color:#0000cd">Scroll down to the '''Ticket Details p''''''age '''section.</span> |
| + | |||
| + | |||
<div class="floatnone">Option 2:<br/></div> | <div class="floatnone">Option 2:<br/></div> | ||
#Search for an existing ticket (see steps in above section). | #Search for an existing ticket (see steps in above section). | ||
| Line 29: | Line 31: | ||
[[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | [[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | ||
| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details '''''' | + | <span style="color:#0000cd">Scroll down to the '''Ticket Details p''''''age '''section</span>. |
| + | |||
| + | |||
| + | |||
| + | == '''Ticket Detail'''s''''''<br/> == | ||
| + | |||
| + | |||
| + | |||
| + | The '''Ticket Details''' page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket. | ||
| + | |||
| + | |||
| + | |||
| + | === '''Close a ticket'''<br/> === | ||
| + | |||
| + | When you arrive at the '''Ticket Details''' page: | ||
| + | |||
| + | |||
| + | |||
| + | #Click '''Close Ticket'''. | ||
| − | + | [[File:View update close exchange.PNG|none]] | |
<div class="floatnone"><br/></div> | <div class="floatnone"><br/></div> | ||
Revision as of 14:30, 25 April 2014
Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.
To view or update an existing ticket choose one of the following options:
Options
Option 1:
- Search for an existing ticket (see steps in above section).
- From the search results, click on the ticket subject and select View Ticket.
Scroll down to the 'Ticket Details p'age section.
Option 2:
- Search for an existing ticket (see steps in above section).
- Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).
Scroll down to the 'Ticket Details p'age section.
Ticket Detail's'
The Ticket Details page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket.
Close a ticket
When you arrive at the Ticket Details page:
- Click Close Ticket.
