Difference between revisions of "Viewing and updating tickets"
Your guide to pathway services
| Line 31: | Line 31: | ||
[[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | [[File:View tickets3 exchange.png|none|View tickets3 exchange.png]] | ||
| − | <span style="color:#0000cd">Scroll down to the '''Ticket Details page'''section</span>. | + | <span style="color:#0000cd">Scroll down to the '''Ticket Details page '''section</span>. |
| − | == | + | == '''Ticket Details'''<br/> == |
| − | + | ||
| − | + | ||
The '''Ticket Details''' page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket. | The '''Ticket Details''' page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket. | ||
| Line 44: | Line 42: | ||
=== '''Close a ticket'''<br/> === | === '''Close a ticket'''<br/> === | ||
| − | |||
| − | |||
When you arrive at the '''Ticket Details''' page: | When you arrive at the '''Ticket Details''' page: | ||
| Line 56: | Line 52: | ||
[[File:View update close exchange.PNG|none|View update close exchange.PNG]] | [[File:View update close exchange.PNG|none|View update close exchange.PNG]] | ||
| + | |||
| + | |||
| + | |||
| + | === '''Add a response to an existing ticket'''<br/> === | ||
| + | |||
| + | When you arrive at the '''Ticket Details '''page: | ||
| + | |||
| + | |||
| + | |||
| + | #In the '''Response Details''' field, type a brief message. | ||
| + | #Click '''Submit Response'''. | ||
| + | |||
| + | |||
| + | |||
| + | [[File:View update response exchange.png|none|View update response exchange.png]] | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
| + | |||
<div class="floatnone"><br/></div> | <div class="floatnone"><br/></div> | ||
Revision as of 14:50, 25 April 2014
Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.
To view or update an existing ticket choose one of the following options:
Contents |
Options
Option 1:
- Search for an existing ticket (see steps in above section).
- From the search results, click on the ticket subject and select View Ticket.
Scroll down to the Ticket Details page section.
Option 2:
- Search for an existing ticket (see steps in above section).
- Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).
Scroll down to the Ticket Details page section.
Ticket Details
The Ticket Details page allows you view your ticket details, add more information, attach files (such as screenshots), and close the ticket.
Close a ticket
When you arrive at the Ticket Details page:
- Click Close Ticket.
Add a response to an existing ticket
When you arrive at the Ticket Details page:
- In the Response Details field, type a brief message.
- Click Submit Response.
