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Viewing and updating tickets

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Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.


To view or update an existing ticket choose one of the following options:


Options


Option 1:

  1. Search for an existing ticket (see steps in above section).
  2. From the search results, click on the ticket subject and select View Ticket.


View tickets exchange.png


Scroll down to the Ticket Details 'page' section.



Option 2:

  1. Search for an existing ticket (see steps in above section).
  2. Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).