Creating a new ticket

Creating a new ticket

Users experiencing technical issues have the ability to create support request tickets within the MyExchange Hosting Controller.

To create a new support ticket choose one of the following options:

Options

Option 1:

1. Log in to the MyExchange Hosting Controller.
2. Locate the search bar.

3. Search for "New Ticket".
4. Select New Ticket from the search results.

3. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).

Option 2:

1. Log in to the MyExchange Hosting Controller.
2. From the side menu, locate the Help pane and click the + (expand) icon to expand the pane (if the pane is not already expanded by default).
3. Click the + (expand) icon to expand the Trouble Ticket pane (if the pane is not already expanded by default).
4. Click New Ticket.
5. Include the necessary information and click Create Ticket (Scroll down to the Submit a New Trouble Ticket page section for full details).