Viewing and updating tickets
Your guide to pathway services
Revision as of 14:13, 25 April 2014 by Pathway Admin (Talk | contribs)
Users have the ability to view and updating their support request tickets within the MyExchange Hosting Controller.
To view or update an existing ticket choose one of the following options:
Options
Option 1:
- Search for an existing ticket (see steps in above section).
- From the search results, click on the ticket subject and select View Ticket.
Scroll down to the 'Ticket Details 'page section.
Option 2:
- Search for an existing ticket (see steps in above section).
- Select a ticket number, and then click View Ticket (If only one ticket is present, just click View Ticket).
Scroll down to the 'Ticket Details 'page section.
