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Performing user maintenance tasks

Your guide to pathway services

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Administrators are able to perform maintenance tasks such as clearing, enabling, and disabling the white lists and black lists for all domain users, or selected users. Administrators are have the option to reset user preferences.


Fortimail user maintenance tasks.png



Clear White List

To clear the white list for a selected user:


  1. Log in to FortiMail.
  2. Expand the User pane.
  3. Click User.
  4. Select a user from the list. (Hold down the Ctrl button to select multiple users).
  5. Click the Maintenance dropdown button.
  6. Place your cursor over Clear White List, and then click Selected User(s).


Fortimail clear white list selected user.png