What if I lose or forget my PIN?
Your guide to pathway services
If you lose or forget your PIN, you may contact us at (416) 987-2999 or (905) 570-8780, opt. 2 (Hamilton) to retrieve your PIN. You will be asked a number of questions to validate your identity.
After you complete the SmartReach signup form, you will receive a confirmation email containing your PIN number, and your Customer Portal Username and Password. We strongly suggest you keep this information in a safe place so it does not get misplaced.
