Login Login

SmartReach FAQs

Your guide to pathway services

Revision as of 13:08, 30 October 2017 by Pathway Admin (Talk | contribs)

Jump to: navigation, search

<parsererror>XML Parsing Error: not well-formed Location: http://docs.pathcom.com/mediawiki/index.php?title=SmartReach_FAQs&action=edit Line Number 1, Column 8548:<sourcetext><body xmlns:x="http://excel"><h2>General<br/></h2><p><a href="Why%20Choose%20SmartReach%3F">Why Choose SmartReach?</a><br/><br/><a href="What%20kind%20of%20service%20can%20I%20expect%3F">What kind of service can I expect?</a><br/><br/><a href="What%20is%20the%20SmartReach%20Long%20Distance%20service%3F">What is the SmartReach Long Distance service?</a><br/><br/><a href="What%20is%20the%20difference%20between%20the%20SmartReach%20Long%20Distance%20service%20and%20a%20Calling%20Card%3F">What is the difference between the SmartReach Long Distance service and a Calling Card?</a><br/><br/><a href="Which%20cities%20is%20SmartReach%20available%20in%3F">Which cities is SmartReach available in?</a><br/><br/><a href="Do%20I%20need%20a%20special%20phone%20to%20use%20SmartReach%3F">Do I need a special phone to use SmartReach?</a><br/><br/><a href="Can%20I%20use%20SmartReach%20from%20my%20cell%20phone%3F">Can I use SmartReach from my cell phone?</a><br/><br/><a href="Will%20SmartReach%20charge%20an%20activation%20fee%20when%20I%20sign%20up%3F">Will SmartReach charge an activation fee when I sign up?</a><br/><br/><a href="Will%20SmartReach%20charge%20an%20activation%20fee%20when%20I%20sign%20up%3F">Do I have to sign a long distance service contract with SmartReach?</a><br/><br/><a href="Is%20there%20a%20minimum%20amount%20I%20need%20to%20spend%20monthly%3F">Is there a minimum amount I need to spend monthly?</a><br/><br/><a href="Will%20my%20account%20expire%3F">Will my account expire?</a><br/><a href="Will%20my%20DSL%20Internet%20connection%20be%20affected%20with%20SmartReach%3F"><br/>Will my DSL Internet connection be affected with SmartReach?</a><br/><br/><a href="Can%20I%20send%20faxes%20using%20SmartReach%3F">Can I send faxes using SmartReach?</a><br/><br/><a href="How%20do%20I%20call%20for%20Customer%20Service%3F">How do I call for Customer Service?</a></p><p></p><h2>Rates and Payments<br/></h2><p><a href="What%20are%20the%20Preferred%20Rates%20and%20who%20is%20eligible%20for%20these%20rates%3F">What are the Preferred Rates and who is eligible for these rates?</a><br/><br/><a href="Where%20can%20I%20find%20the%20rates%20per%20minute%20for%20my%20destination%3F">Where can I find the rates per minute for my destination?</a><br/><br/><a href="What%20currency%20are%20the%20rates%20posted%20in%3F">What currency are the rates posted in?</a><br/><br/><a href="What%20are%20my%20payment%20options%3F">What are my payment options?</a><br/><br/><a href="Why%20was%20my%20credit%20card%20charged%20twice%20and%20what%20should%20I%20do%20if%20that%20happens%3F">Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?</a></p><h2>Sign up<br/></h2><p><a href="How_do_I_sign_up_for_SmartReach?" _cke_saved_href="How_do_I_sign_up_for_SmartReach?" _fcknotitle="true">How do I sign up for SmartReach?</a><br/><a href="Is_the_signup_process_secure?" _cke_saved_href="Is_the_signup_process_secure?" _fcknotitle="true"><br/>Is the signup process secure?</a><br/><br/><a href="Why_do_I_receive_an_error_message_when_I_try_to_access_the_signup_form?" _cke_saved_href="Why_do_I_receive_an_error_message_when_I_try_to_access_the_signup_form?" _fcknotitle="true">Why do I receive an error message when I try to access the signup form?</a><br/><br/><a href="If_I_sign_up_for_SmartReach,_will_I_still_receive_a_monthly_bill_from_my_local_phone_company_for_any_long_distance_calls_I_make_using_my_local_phone_provider?" _cke_saved_href="If_I_sign_up_for_SmartReach,_will_I_still_receive_a_monthly_bill_from_my_local_phone_company_for_any_long_distance_calls_I_make_using_my_local_phone_provider?" _fcknotitle="true">If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?</a><br/><br/><a href="How_long_will_it_take_for_SmartReach_to_be_activated?" _cke_saved_href="How_long_will_it_take_for_SmartReach_to_be_activated?" _fcknotitle="true">How long will it take for SmartReach to be activated?</a><br/><br/><a href="Can_I_use_a_Credit_Card_belonging_to_my_parent,_spouse,_family_member_or_friend_to_register_for_SmartReach" _cke_saved_href="Can_I_use_a_Credit_Card_belonging_to_my_parent,_spouse,_family_member_or_friend_to_register_for_SmartReach" _fcknotitle="true">Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach?<br/></a><br/><a href="How_will_I_get_my_PIN_number?" _cke_saved_href="How_will_I_get_my_PIN_number?" _fcknotitle="true">How will I get my PIN number?<br/></a><br/><a href="I_am_an_existing_SmartReach_Residential_Internet_customer_and_I_received_an_email_from_SmartReach_with_a_bonus_PIN_number._How_do_I_redeem_this_credit?" _cke_saved_href="I_am_an_existing_SmartReach_Residential_Internet_customer_and_I_received_an_email_from_SmartReach_with_a_bonus_PIN_number._How_do_I_redeem_this_credit?" _fcknotitle="true">I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?</a><br/><br/><a href="I_didn't_receive_a_confirmation_email_with_my_PIN_number_after_I_signed_up._What_should_I_do?" _cke_saved_href="I_didn't_receive_a_confirmation_email_with_my_PIN_number_after_I_signed_up._What_should_I_do?" _fcknotitle="true">I didn't receive a confirmation email with my PIN number after I signed up. What should I do?</a><br/><br/><a href="I_created_a_Username_and_Password,_but_I'm_receiving_an_error_message_that_won't_let_me_proceed_to_the_next_step." _cke_saved_href="I_created_a_Username_and_Password,_but_I'm_receiving_an_error_message_that_won't_let_me_proceed_to_the_next_step." _fcknotitle="true">I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.</a></p><p></p><h2>Making Calls<br/></h2><p><a href="How_do_I_make_calls_using_SmartReach?" _cke_saved_href="How_do_I_make_calls_using_SmartReach?" _fcknotitle="true">How do I make calls using SmartReach?</a><br/><br/><a href="What_is_the_call_quality_like?" _cke_saved_href="What_is_the_call_quality_like?" _fcknotitle="true">What is the call quality like?</a><br/><br/><a href="What_are_the_access_numbers_for_my_city?" _cke_saved_href="What_are_the_access_numbers_for_my_city?" _fcknotitle="true">What are the access numbers for my city?</a><br/><br/><a href="Will_I_be_able_to_use_the_Speed_Dial_feature_on_my_cell_phone?" _cke_saved_href="Will_I_be_able_to_use_the_Speed_Dial_feature_on_my_cell_phone?" _fcknotitle="true">Will I be able to use the Speed Dial feature on my cell phone?</a><br/><a href="Do_I_need_to_input_a_PIN?" _cke_saved_href="Do_I_need_to_input_a_PIN?" _fcknotitle="true"><br/>Do I need to input a PIN?</a><br/><br/><a href="What_if_I_lose_or_forget_my_PIN?" _cke_saved_href="What_if_I_lose_or_forget_my_PIN?" _fcknotitle="true">What if I lose or forget my PIN?</a><br/><br/><a href="Can_I_change_my_PIN?" _cke_saved_href="Can_I_change_my_PIN?" _fcknotitle="true">Can I change my PIN?</a><br/><br/><a href="Can_I_see_my_call_history_online?" _cke_saved_href="Can_I_see_my_call_history_online?" _fcknotitle="true">Can I see my call history online?</a><br/><br/><a href="Do_I_have_to_wait_for_my_long_distance_call_to_be_connected?" _cke_saved_href="Do_I_have_to_wait_for_my_long_distance_call_to_be_connected?" _fcknotitle="true">Do I have to wait for my long distance call to be connected?</a><br/><br/><a href="Will_my_minutes_be_used_up_for_a_call_when_there_is_no_answer_or_when_the_line_is_busy?" _cke_saved_href="Will_my_minutes_be_used_up_for_a_call_when_there_is_no_answer_or_when_the_line_is_busy?" _fcknotitle="true">Will my minutes be used up for a call when there is no answer or when the line is busy?</a><br/><br/><a href="Why_do_I_hear_an_error_message_when_I_try_to_make_a_call?" _cke_saved_href="Why_do_I_hear_an_error_message_when_I_try_to_make_a_call?" _fcknotitle="true">Why do I hear an error message when I try to make a call?</a><br/><br/><a href="Are_my_calls_rounded_to_the_nearest_minute?" _cke_saved_href="Are_my_calls_rounded_to_the_nearest_minute?" _fcknotitle="true">Are my calls rounded to the nearest minute?</a></p><p></p><h2>Balance and Recharge<br/></h2><p><a href="How_do_I_check_my_account_balance?" _cke_saved_href="How_do_I_check_my_account_balance?" _fcknotitle="true">How do I check my account balance?</a></p><p><a href="What_is_the_"Apply_Credit"_option_in_the_Customer_Portal?" _cke_saved_href="What_is_the_"Apply_Credit"_option_in_the_Customer_Portal?" _fcknotitle="true">What is the "Apply Credit" option in the Customer Portal?</a><br/><br/><a href="What_is_One_Time_Recharge?" _cke_saved_href="What_is_One_Time_Recharge?" _fcknotitle="true">What is One Time Recharge?</a></p><p><a href="What_is_Auto_Recharge?" _cke_saved_href="What_is_Auto_Recharge?" _fcknotitle="true">What is Auto Recharge?</a></p><p><a href="What_is_the_difference_between_the_"One_Time_Recharge"_and_the_"Auto_Recharge"_options?" _cke_saved_href="What_is_the_difference_between_the_"One_Time_Recharge"_and_the_"Auto_Recharge"_options?" _fcknotitle="true">What is the difference between the "One Time Recharge" and the "Auto Recharge" options?</a></p><p><a href="What_is_the_minimum_balance_before_my_account_is_auto_recharged?" _cke_saved_href="What_is_the_minimum_balance_before_my_account_is_auto_recharged?" _fcknotitle="true">What is the minimum balance before my account is auto recharged?</a></p><p><a href="Do_I_get_to_decide_how_much_is_deposited_into_my_account_with_the_Auto_Recharge_option?" _cke_saved_href="Do_I_get_to_decide_how_much_is_deposited_into_my_account_with_the_Auto_Recharge_option?" _fcknotitle="true">Do I get to decide how much is deposited into my account with the Auto Recharge option?</a></p><p><a href="How_much_can_I_store_in_my_prepaid_account?" _cke_saved_href="How_much_can_I_store_in_my_prepaid_account?" _fcknotitle="true">How much can I store in my prepaid account?</a></p></body> ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------^</sourcetext></parsererror>

Retrieved from "https://docs.pathcom.com/mediawiki/index.php?title=SmartReach_FAQs&oldid=35082"