Difference between revisions of "Changing or adding a service package using Onepath"
Your guide to pathway services
| Line 18: | Line 18: | ||
<li>From the '''Your (product name) account''' pane, click and drag the slider to select a new package.</li> | <li>From the '''Your (product name) account''' pane, click and drag the slider to select a new package.</li> | ||
<li>Review the service features and compare packages before making a decision.</li> | <li>Review the service features and compare packages before making a decision.</li> | ||
| − | <li>Click '''upgrade''' to submit a package upgrade request.</li> | + | <li>Click '''upgrade''' to submit a package upgrade request. (Click '''downgrade '''if you would like to downgrade your package).</li> |
</ol> | </ol> | ||
Latest revision as of 13:27, 20 May 2016
Users can use OnePath to make requests to change their Pathway service packages, or add new ones.
To request a change to an existing service package, or to request a new service package:
- Log in to OnePath.
- From the home page, click on the product icon that corresponds with the Pathway service that you would like to change or add.
When you arrive on the product information page:
- From the Your (product name) account pane, click and drag the slider to select a new package.
- Review the service features and compare packages before making a decision.
- Click upgrade to submit a package upgrade request. (Click downgrade if you would like to downgrade your package).
You will receive a confirmation email outlining the next steps in the process shortly after you submit your request.
