Difference between revisions of "SmartReach FAQs"
Your guide to pathway services
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== General<br/> == | == General<br/> == | ||
− | [[Why Choose SmartReach?| | + | [[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]] |
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== Rates and Payments<br/> == | == Rates and Payments<br/> == | ||
− | [[What are the Preferred Rates and who is eligible for these rates?| | + | [[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]]<br/><br/>[[What are my payment options?|What are my payment options?]]<br/><br/>[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]] |
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== Balance and Recharge<br/> == | == Balance and Recharge<br/> == | ||
− | + | [[How do I check my account balance?|How do I check my account balance?]] | |
− | [[What is the Apply Credit option in the Customer Portal?| | + | [[What is the Apply Credit option in the Customer Portal?|What is the Apply Credit option in the Customer Portal?]] |
[[What is One Time Recharge?|What is One Time Recharge?]] | [[What is One Time Recharge?|What is One Time Recharge?]] |
Revision as of 15:59, 30 October 2017
General
Why Choose SmartReach?
What kind of service can I expect?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
Will SmartReach charge an activation fee when I sign up?
Do I have to sign a long distance service contract with SmartReach?
Is there a minimum amount I need to spend monthly?
Will my account expire?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
What are my payment options?
Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
What is the difference between the One Time Recharge and the Auto Recharge options?
How do I to recharge my account?
What is the minimum balance before my account is auto recharged?
Do I get to decide how much is deposited into my account with the Auto Recharge option?