SmartReach FAQs
Your guide to pathway services
General
Why Choose SmartReach?
What kind of service can I expect?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
Will SmartReach charge an activation fee when I sign up?
Do I have to sign a long distance service contract with SmartReach?
Is there a minimum amount I need to spend monthly?
Will my account expire?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
What are my payment options?
Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
What is the difference between the One Time Recharge and the Auto Recharge options?
How do I to recharge my account?
What is the minimum balance before my account is auto recharged?
Do I get to decide how much is deposited into my account with the Auto Recharge option?
