Login Login

Difference between revisions of "MySmartOffice guides"

Your guide to pathway services

Jump to: navigation, search
 
(34 intermediate revisions by one user not shown)
Line 1: Line 1:
−
== <br/> ==
+
<span style="color:#0000ff">If you cannot find what you are looking for, or if you require additional information, please consult the </span>'''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm <span style="color:#0000ff">Kaseya R95 online resources</span>]'''<span style="color:#0000ff">.</span>
  
−
{| class="wikitable cke_show_border" align="left" width="980"
 
−
|-
 
−
! colspan="3" scope="col" style="text-align: center; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Getting Started</span></span></span><br/>
 
−
|- style="vertical-align:top"
 
−
| colspan="3" style="text-align: left" | <p style="text-align: center"><span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/Logging_into_MySmartOffice Logging into MySmartOffice]</span></span></p><p style="text-align: center"><span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/Accessing_online_help_through_MySmartOffice Accessing online help through MySmartOffice]</span></span></p><p style="text-align: center"><span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/Install_the_MySmartOffice_Agent Install the MySmartOffice Agent]</span></span></p>
 
−
|-
 
−
! colspan="3" style="text-align: center; background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Machine Status</span></span></span><br/>
 
−
|-
 
−
| colspan="3" style="text-align: center" |
 
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Status MySmartOffice - Viewing Agent Status]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Logs MySmartOffice - Viewing Agent Logs]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Log_History MySmartOffice - Viewing Log History]</span></span>
+
== Getting Started<br/> ==
  
−
|-
+
[[Logging into MySmartOffice]]
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Agent Procedures</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center; vertical-align: middle" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribution MySmartOffice - Distribution]</span></span>
+
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Agent_Procedure_Status MySmartOffice - Agent Procedure Status]</span></span>
+
[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Deploy_a_patch MySmartOffice - Deploy a patch]</span></span>
+
[[Install the MySmartOffice Agent]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Application_Deploy MySmartOffice - Application Deploy]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Retrieve_an_uploaded_file_from_a_managed_machine MySmartOffice - Retrieve an uploaded file from a managed machine]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_an_uploaded_file_from_a_managed_machine MySmartOffice - Delete an uploaded file from a managed machine]</span></span>
+
== Two-factor Authentication ==
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribute_files_to_managed_machines MySmartOffice - Distribute files to managed machines]</span></span>
+
[[Setting up a two-factor authenticator application for mobile devices|Setting up a two-factor authenticator application for mobile devices]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_clear_file_distribution MySmartOffice - Clear file distribution]</span></span>
+
[[Logging in after two-factor authentication has been setup|Logging in after two-factor authentication has been setup]]
  
−
|-
+
== Machine Status<br/> ==
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Audit Procedures</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center; vertical-align: middle" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_your_Assets MySmartOffice - Viewing your Assets]</span></span>
+
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_the_Run_Audit_Page MySmartOffice - Accessing the Run Audit Page]</span></span>
+
[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Running_an_Audit MySmartOffice - Running an Audit]</span></span>
+
[[MySmartOffice - Viewing Agent Logs]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Scheduling_an_audit MySmartOffice - Scheduling an audit]</span></span>
+
[[MySmartOffice - Viewing Log History]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Run_Audit_Now MySmartOffice - Run Audit Now]</span></span>
+
[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Cancel_an_audit MySmartOffice - Cancel an audit]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Audit_Summary MySmartOffice - View Audit Summary]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Machine_Summary MySmartOffice - View Machine Summary]</span></span>
+
== Agent Procedures<br/> ==
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_System_Information MySmartOffice - View System Information]</span></span>
+
[[MySmartOffice - Distribution]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Installed_Applications MySmartOffice - View Installed Applications]</span></span>
+
[[MySmartOffice - Agent Procedure Status]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_a_machine%27s_Add-Remove_Program_list MySmartOffice - View a machine's Add-Remove Program list]</span></span>
+
[[MySmartOffice - Deploy a patch]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_software_licenses MySmartOffice - View software licenses]</span></span>
+
[[MySmartOffice - Application Deploy]]
  
−
|-
+
[[MySmartOffice - Retrieve an uploaded file from a managed machine]]
−
! colspan="3" style="text-align: center; vertical-align: middle; width: 50%; background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Discovery</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center; vertical-align: middle; width: 50%" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">Please refer to the [http://help.kaseya.com/WebHelp/EN/KDIS/9020000/EN_KDISquickstart_R92.pdf#view=Fit&navpanes=0 Kaseya - Discovery][http://help.kaseya.com/WebHelp/EN/KDIS/9020000/EN_KDISquickstart_R92.pdf#view=Fit&navpanes=0 &nbsp;Quick Start Guide]</span></span>
+
  
−
|-
+
[[MySmartOffice - Delete an uploaded file from a managed machine]]
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Info Center</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_your_Info_Center_Inbox MySmartOffice - Accessing your Info Center Inbox]</span></span>
+
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Management_Dashboard MySmartOffice - Management Dashboard]</span></span>
+
[[MySmartOffice - Distribute files to managed machines]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Dashboard MySmartOffice - View Dashboard]</span></span>
+
[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Layout_Dashboard MySmartOffice - Layout Dashboard]</span></span>
+
[[MySmartOffice - Viewing your Assets]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Dashboard_List MySmartOffice - Dashboard List]</span></span>
+
[[MySmartOffice - Accessing the Run Audit Page]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Adding_a_dashboard_view MySmartOffice - Adding a dashboard view]</span></span>
+
[[MySmartOffice - Scheduling an audit]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_a_dashlet MySmartOffice - Delete a dashlet]</span></span>
+
[[MySmartOffice - Run Audit Now]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_a_dashboard_view MySmartOffice - Delete a dashboard view]</span></span>
+
[[MySmartOffice - Cancel an audit]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Applying_Dashboard_Settings MySmartOffice - Applying Dashboard Settings]</span></span>
+
[[MySmartOffice - View Audit Summary]]
  
−
|-
+
[[MySmartOffice - View Machine Summary]]
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Reports</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center; vertical-align: middle" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Run_a_report MySmartOffice - Run a report]</span></span>
+
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Schedule_a_report MySmartOffice - Schedule a report]</span></span>
+
[[MySmartOffice - View System Information]]
  
−
|-
+
[[MySmartOffice - View Installed Applications]]
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-family:georgia,serif"><span style="font-size: large"><span style="color: rgb(255, 255, 255)">Mobility</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">Please refer to the [http://help.kaseya.com/webhelp/EN/KMDM/9020000/EN_kmdmguide_R92.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management&nbsp;][http://help.kaseya.com/webhelp/EN/KMDM/9020000/EN_kmdmguide_R92.pdf#zoom=70&navpanes=0 User Guide]</span></span>
+
  
−
|-
+
[[MySmartOffice - View a machine's Add-Remove Program list]]
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large;"><span style="font-family:georgia,serif;"><span style="color:#ffffff;">Kaseya MobileManage (Mobile Phone App)</span></span></span>
+
−
|-
+
−
! colspan="2" style="text-align: center; vertical-align: middle;" | <span style="font-family:georgia,serif;"><span style="font-size:small;">Android</span></span>
+
−
! style="text-align: center; vertical-align: middle;" | <span style="font-size:small;"><span style="font-family:georgia,serif;">iPhone</span></span>
+
−
|-
+
−
| colspan="2" style="text-align: center; vertical-align: middle;" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Installing_Kaseya_MobileManage_on_an_Android_device <span style="font-size:small;"><span style="font-family:georgia,serif;">MySmartOffice - Installing Kaseya MobileManage on an Android Device</span></span>]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Checkin_from_your_Android <span style="font-size:small;"><span style="font-family:georgia,serif;">MySmartOffice - Checkin from your Android</span></span>]
+
[[MySmartOffice - View software licenses]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Sending_messages_to_your_MySmartOffice_Admin_from_your_Android <span style="font-size:small;"><span style="font-family:georgia,serif;">MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android</span></span>]
+
[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_your_Logs_from_your_Android <span style="font-size:small;"><span style="font-family:georgia,serif;">MySmartOffice - View your Logs from your Android</span></span>]
+
[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]
  
−
| style="text-align: center; vertical-align: middle;" | [http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Installing_Kaseya_MobileManage_on_an_iPhone <span style="font-size:small;"><span style="font-family:georgia,serif;">MySmartOffice - Installing Kaseya MobileManage on an iPhone</span></span>]
+
[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]
−
|-
+
−
! colspan="3" style="text-align: center; vertical-align: middle; background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Monitor</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_the_Alarm_Summary_Page MySmartOffice - Accessing the Alarm Summary Page]</span></span>
+
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Close_an_Alarm MySmartOffice - Close an Alarm]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Deleting_an_alarm MySmartOffice - Deleting an alarm]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Add_notes_to_an_alarm MySmartOffice - Add notes to an alarm]</span></span>
+
== Discovery<br/> ==
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Suspending_an_alarm MySmartOffice - Suspending an alarm]</span></span>
+
[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Cancel_a_suspended_alarm MySmartOffice - Cancel a suspended alarm]</span></span>
+
[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Replacing_a_suspended_alarm MySmartOffice - Replacing a suspended alarm]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_your_Monitored_Lists MySmartOffice - Accessing your Monitored Lists]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Update_Lists_By_Scan MySmartOffice - Update Lists By Scan]</span></span>
+
== Info Center ==
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Alerts_Summary MySmartOffice - Alerts Summary]</span></span>
+
[[MySmartOffice - Accessing your Info Center Inbox]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Agent_Status MySmartOffice - Agent Status]</span></span>
+
[[MySmartOffice - Management Dashboard]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Application_Changes MySmartOffice - Application Changes]</span></span>
+
[[MySmartOffice - View Dashboard]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Get_File_alerts MySmartOffice - Get File alerts]</span></span>
+
[[MySmartOffice - Layout Dashboard]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Hardware_Changes MySmartOffice - Hardware Changes]</span></span>
+
[[MySmartOffice - Dashboard List]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Low_Disk MySmartOffice - Low Disk]</span></span>
+
[[MySmartOffice - Adding a dashboard view]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Agent_Procedure_Failure_Alerts MySmartOffice - Agent Procedure Failure Alerts]</span></span>
+
[[MySmartOffice - Delete a dashlet]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Protection_Violation_Alerts MySmartOffice - Protection Violation Alerts]</span></span>
+
[[MySmartOffice - Delete a dashboard view]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_New_Agent_Installed_Alerts MySmartOffice - New Agent Installed Alerts]</span></span>
+
[[MySmartOffice - Applying Dashboard Settings]]
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Patch_Alerts MySmartOffice - Patch Alerts]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Create_a_patch_alert MySmartOffice - Create a patch alert]</span></span>
 
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Cancel_a_patch_alert MySmartOffice - Cancel a patch alert]</span></span>
+
== Reports ==
  
−
<span style="font-size:small;"><span style="font-family:georgia,serif;">[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_System_Alerts MySmartOffice - System Alerts]</span></span>
+
[[MySmartOffice - Run a report]]
  
−
|}
+
[[MySmartOffice - Schedule a report]]
 +
 
 +
 
 +
 
 +
== Mobility ==
 +
 
 +
Please refer to the following guides:
 +
 
 +
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]
 +
 
 +
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]
 +
 
 +
 
 +
 
 +
== Kaseya MobileManage (Mobile Phone App) ==
 +
 
 +
=== Android ===
 +
 
 +
[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]
 +
 
 +
[[MySmartOffice - Checkin from your Android]]
 +
 
 +
[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]
 +
 
 +
[[MySmartOffice - View your Logs from your Android]]
 +
 
 +
 
 +
 
 +
=== iPhone ===
 +
 
 +
[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]
 +
 
 +
[[MySmartOffice - Checkin from your iPhone]]
 +
 
 +
[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]
 +
 
 +
[[MySmartOffice - View your Logs from your iPhone]]
 +
 
 +
 
 +
 
 +
== Monitor<br/> ==
 +
 
 +
[[MySmartOffice - Accessing the Alarm Summary Page]]
 +
 
 +
[[MySmartOffice - Close an Alarm]]
 +
 
 +
[[MySmartOffice - Deleting an alarm]]
 +
 
 +
[[MySmartOffice - Add notes to an alarm]]
 +
 
 +
[[MySmartOffice - Suspending an alarm]]
 +
 
 +
[[MySmartOffice - Cancel a suspended alarm]]
 +
 
 +
[[MySmartOffice - Replacing a suspended alarm]]
 +
 
 +
[[MySmartOffice - Accessing your Monitored Lists]]
 +
 
 +
[[MySmartOffice - Update Lists By Scan]]
 +
 
 +
[[MySmartOffice - Alerts Summary]]
 +
 
 +
[[MySmartOffice - Agent Status]]
 +
 
 +
[[MySmartOffice - Application Changes]]
 +
 
 +
[[MySmartOffice - Get File alerts]]
 +
 
 +
[[MySmartOffice - Hardware Changes]]
 +
 
 +
[[MySmartOffice - Low Disk]]
 +
 
 +
[[MySmartOffice - Agent Procedure Failure Alerts]]
 +
 
 +
[[MySmartOffice - Protection Violation Alerts]]
 +
 
 +
[[MySmartOffice - New Agent Installed Alerts]]
 +
 
 +
[[MySmartOffice - Patch Alerts]]
 +
 
 +
[[MySmartOffice - Create a patch alert]]
 +
 
 +
[[MySmartOffice - Cancel a patch alert]]
 +
 
 +
[[MySmartOffice - System Alerts]]
 +
 
 +
 
 +
 
 +
== Remote Control<br/> ==
 +
 
 +
[http://help.kaseya.com/webhelp/EN/VSA/9050000/EN_remotecontrol_R95.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

Latest revision as of 17:59, 7 January 2020

If you cannot find what you are looking for, or if you require additional information, please consult the Kaseya R95 online resources.


Contents

Getting Started

Logging into MySmartOffice

Accessing online help through MySmartOffice

Install the MySmartOffice Agent


Two-factor Authentication

Setting up a two-factor authenticator application for mobile devices

Logging in after two-factor authentication has been setup

Machine Status

MySmartOffice - Managing Agents

MySmartOffice - Viewing Agent Logs

MySmartOffice - Viewing Log History

MySmartOffice - Modifying Event Log Settings


Agent Procedures

MySmartOffice - Distribution

MySmartOffice - Agent Procedure Status

MySmartOffice - Deploy a patch

MySmartOffice - Application Deploy

MySmartOffice - Retrieve an uploaded file from a managed machine

MySmartOffice - Delete an uploaded file from a managed machine

MySmartOffice - Distribute files to managed machines

MySmartOffice - Clear file distribution

MySmartOffice - Viewing your Assets

MySmartOffice - Accessing the Run Audit Page

MySmartOffice - Scheduling an audit

MySmartOffice - Run Audit Now

MySmartOffice - Cancel an audit

MySmartOffice - View Audit Summary

MySmartOffice - View Machine Summary

MySmartOffice - View System Information

MySmartOffice - View Installed Applications

MySmartOffice - View a machine's Add-Remove Program list

MySmartOffice - View software licenses

MySmartOffice - Storing documents

MySmartOffice - Create a folder to store documents

MySmartOffice - Delete a document or a folder


Discovery

Kaseya - Discovery Quick Start Guide

Kaseya - Discovery User Guide


Info Center

MySmartOffice - Accessing your Info Center Inbox

MySmartOffice - Management Dashboard

MySmartOffice - View Dashboard

MySmartOffice - Layout Dashboard

MySmartOffice - Dashboard List

MySmartOffice - Adding a dashboard view

MySmartOffice - Delete a dashlet

MySmartOffice - Delete a dashboard view

MySmartOffice - Applying Dashboard Settings


Reports

MySmartOffice - Run a report

MySmartOffice - Schedule a report


Mobility

Please refer to the following guides:

Kaseya - Mobile Device Management Quick Start Guide

Kaseya - Mobile Device Management User Guide


Kaseya MobileManage (Mobile Phone App)

Android

MySmartOffice - Installing Kaseya MobileManage on an Android Device

MySmartOffice - Checkin from your Android

MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android

MySmartOffice - View your Logs from your Android


iPhone

MySmartOffice - Installing Kaseya MobileManage on an iPhone

MySmartOffice - Checkin from your iPhone

MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone

MySmartOffice - View your Logs from your iPhone


Monitor

MySmartOffice - Accessing the Alarm Summary Page

MySmartOffice - Close an Alarm

MySmartOffice - Deleting an alarm

MySmartOffice - Add notes to an alarm

MySmartOffice - Suspending an alarm

MySmartOffice - Cancel a suspended alarm

MySmartOffice - Replacing a suspended alarm

MySmartOffice - Accessing your Monitored Lists

MySmartOffice - Update Lists By Scan

MySmartOffice - Alerts Summary

MySmartOffice - Agent Status

MySmartOffice - Application Changes

MySmartOffice - Get File alerts

MySmartOffice - Hardware Changes

MySmartOffice - Low Disk

MySmartOffice - Agent Procedure Failure Alerts

MySmartOffice - Protection Violation Alerts

MySmartOffice - New Agent Installed Alerts

MySmartOffice - Patch Alerts

MySmartOffice - Create a patch alert

MySmartOffice - Cancel a patch alert

MySmartOffice - System Alerts


Remote Control

Kaseya - Remote Control User Guide

Retrieved from "https://docs.pathcom.com/mediawiki/index.php?title=MySmartOffice_guides&oldid=35512"