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Difference between revisions of "SmartReach FAQs"

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== Rates and Payments<br/> ==
 
== Rates and Payments<br/> ==
  
[[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]]<br/><br/>[[What are my payment options?|What are my payment options?]]<br/><br/>[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]]
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[[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]]
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[[What are my payment options?|What are my payment options?]]
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[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]]
  
  

Revision as of 17:00, 30 October 2017

General

Why Choose SmartReach?

What kind of service can I expect?

What is the SmartReach Long Distance service?

What is the difference between the SmartReach Long Distance service and a Calling Card?

Which cities is SmartReach available in?

Do I need a special phone to use SmartReach?

Can I use SmartReach from my cell phone?

Will SmartReach charge an activation fee when I sign up?

Do I have to sign a long distance service contract with SmartReach?

Is there a minimum amount I need to spend monthly?

Will my account expire?

Will my DSL Internet connection be affected with SmartReach?


Can I send faxes using SmartReach?

How do I call for Customer Service?


Rates and Payments

What are the Preferred Rates and who is eligible for these rates?

Where can I find the rates per minute for my destination?

What currency are the rates posted in?

What are my payment options?

Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?


Balance and Recharge

How do I check my account balance?

What is the Apply Credit option in the Customer Portal?

What is One Time Recharge?

What is Auto Recharge?

What is the difference between the One Time Recharge and the Auto Recharge options?

How do I to recharge my account?

What is the minimum balance before my account is auto recharged?

Do I get to decide how much is deposited into my account with the Auto Recharge option?

How much can I store in my prepaid account?