Difference between revisions of "SmartReach FAQs"
Your guide to pathway services
| Line 1: | Line 1: | ||
| − | == General | + | == General == |
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]] | [[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]] | ||
| − | [[ | + | [[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]] |
| − | == Rates and Payments | + | == Rates and Payments == |
[[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]] | [[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]] | ||
| Line 15: | Line 15: | ||
| − | == Balance and Recharge | + | == Balance and Recharge == |
[[How do I check my account balance?|How do I check my account balance?]] | [[How do I check my account balance?|How do I check my account balance?]] | ||
| Line 36: | Line 36: | ||
[[How much can I store in my prepaid account?|How much can I store in my prepaid account?]] | [[How much can I store in my prepaid account?|How much can I store in my prepaid account?]] | ||
| + | |||
| + | == Customer Portal == | ||
| + | |||
| + | [[Where can I find the Login Page for the Customer Portal?]] | ||
| + | |||
| + | [[How can I log into the Customer Portal?]] | ||
| + | |||
| + | [[What are the features of the Customer Portal?]] | ||
| + | |||
| + | [[What is the Address Book Feature?]] | ||
| + | |||
| + | [[Where can I find my call history? (e.g. minutes used, amount charged)?]] | ||
| + | |||
| + | [[Under Calling Options, what is Time/Balance Messages?]] | ||
| + | |||
| + | [[What is PINless Dialing and how do I activate this option?]] | ||
| + | |||
| + | [[Whose numbers can I register for PINless Dialing?]] | ||
| + | |||
| + | [[How do I use the Speed Dial feature?]] | ||
Revision as of 11:49, 31 October 2017
Contents |
General
Why Choose SmartReach?
What kind of service can I expect?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
Will SmartReach charge an activation fee when I sign up?
Do I have to sign a long distance service contract with SmartReach?
Is there a minimum amount I need to spend monthly?
Will my account expire?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
How do I apply a credit to my account?
What is the difference between the One Time Recharge and the Auto Recharge options?
What is the minimum balance before my account is auto recharged?
Do I get to decide how much is deposited into my account with the Auto Recharge option?
How much can I store in my prepaid account?
Customer Portal
Where can I find the Login Page for the Customer Portal?
How can I log into the Customer Portal?
What are the features of the Customer Portal?
What is the Address Book Feature?
Where can I find my call history? (e.g. minutes used, amount charged)?
Under Calling Options, what is Time/Balance Messages?
What is PINless Dialing and how do I activate this option?
