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Difference between revisions of "SmartReach FAQs"

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== General ==
 
== General ==
  
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
+
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]
 +
 
 +
[[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]
 +
 
 +
 
 +
 
 +
== General issues and troubleshooting ==
 +
 
 +
[[Why do I hear an error message when I try to make a call?|Why do I hear an error message when I try to make a call?]]
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[[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]]
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 +
 
 +
 
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== General Account Questions ==
 +
 
 +
[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
  
 
[[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]
 
[[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]
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[[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]]
  
  

Revision as of 17:08, 6 November 2018

Contents

General

Why Choose SmartReach?

What kind of service can I expect?

What is the call quality like?

What is the SmartReach Long Distance service?

What is the difference between the SmartReach Long Distance service and a Calling Card?

Which cities is SmartReach available in?

Do I need a special phone to use SmartReach?

Can I use SmartReach from my cell phone?


General issues and troubleshooting

Why do I hear an error message when I try to make a call?

Why do I receive an error message when I try to access the signup form?


General Account Questions

Will SmartReach charge an activation fee when I sign up?

Do I have to sign a long distance service contract with SmartReach?

Is there a minimum amount I need to spend monthly?

Will my account expire?

Will my DSL Internet connection be affected with SmartReach?


Can I send faxes using SmartReach?

How do I call for Customer Service?

There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?

Will my minutes be used up for a call when there is no answer or when the line is busy?


Rates and Payments

What are the Preferred Rates and who is eligible for these rates?

Where can I find the rates per minute for my destination?

What currency are the rates posted in?

What are my payment options?

Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?


Balance and Recharge

How do I check my account balance?

What is the Apply Credit option in the Customer Portal?

How do I apply a credit to my account?

What is One Time Recharge?

What is Auto Recharge?

What is the difference between the One Time Recharge and the Auto Recharge options?

How do I recharge my account?

What is the minimum balance before my account is auto recharged?

Do I get to decide how much is deposited into my account with the Auto Recharge option?

How much can I store in my prepaid account?


Customer Portal

Where can I find the Login Page for the Customer Portal?

How can I log into the Customer Portal?

What are the features of the Customer Portal?

What is the Address Book Feature?

Where can I find my call history? e.g. minutes used, amount charged

Under Calling Options, what is Time/Balance Messages?

What is PINless Dialing and how do I activate this option?

Whose numbers can I register for PINless Dialing?

How do I use the Speed Dial feature?

Will I be able to use the Speed Dial feature on my cell phone?

Do I need to input a PIN?

Can I change my PIN?

Can I see my call history online?