Difference between revisions of "SmartReach FAQs"
Your guide to pathway services
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| − | == General | + | == General == |
| − | [[Why Choose SmartReach?| | + | [[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]] |
| + | |||
| + | [[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]] | ||
| + | |||
| + | [[What are the access numbers for my city?|What are the access numbers for my city?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]] | ||
| + | |||
| + | [[How do I make calls using SmartReach?|How do I make calls using SmartReach?]] | ||
| + | |||
| + | [[Are my calls rounded to the nearest minute?|Are my calls rounded to the nearest minute?]] | ||
| + | <div>[[If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?|If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?]]</div><div><br/></div> | ||
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| + | |||
| + | == General issues and troubleshooting == | ||
| + | |||
| + | [[Why do I hear an error message when I try to make a call?|Why do I hear an error message when I try to make a call?]] | ||
| + | |||
| + | [[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]] | ||
| + | |||
| + | [[What if I lose or forget my PIN?|What if I lose or forget my PIN?]] | ||
| + | |||
| + | [[I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.|I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.]] | ||
| + | |||
| + | [[I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.|I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.]] | ||
| + | |||
| + | [[I didn't receive a confirmation email with my PIN number after I signed up. What should I do?|I didn't receive a confirmation email with my PIN number after I signed up. What should I do?]] | ||
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| + | |||
| + | |||
| + | == General Account Questions == | ||
| + | |||
| + | [[Do I have to wait for my long distance call to be connected?|Do I have to wait for my long distance call to be connected?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]] | ||
| + | |||
| + | [[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]] | ||
| + | |||
| + | [[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]] | ||
| + | |||
| + | [[Do I need to input a PIN?|Do I need to input a PIN?]] | ||
| + | |||
| + | [[How will I get my PIN number?|How will I get my PIN number?]] | ||
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| + | [[Can I change my PIN?|Can I change my PIN?]] | ||
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| + | == Sign up and Activation == | ||
| + | |||
| + | [[How do I sign up for SmartReach?|How do I sign up for SmartReach?]] | ||
| + | |||
| + | [[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]] | ||
| + | |||
| + | [[Is the signup process secure?|Is the sign up process secure?]] | ||
| + | |||
| + | [[How long will it take for SmartReach to be activated?|How long will it take for SmartReach to be activated?]] | ||
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| + | [[Do I have to sign a long distance service contract with SmartReach?|Do I have to sign a long distance service contract with SmartReach?]] | ||
| + | |||
| + | [[Will my account expire?|Will my account expire?]] | ||
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== Rates and Payments<br/> == | == Rates and Payments<br/> == | ||
| − | [[What are the Preferred Rates and who is eligible for these rates?| | + | [[What are the Preferred Rates and who is eligible for these rates?|What are the Preferred Rates and who is eligible for these rates?]]<br/><br/>[[Where can I find the rates per minute for my destination?|Where can I find the rates per minute for my destination?]]<br/><br/>[[What currency are the rates posted in?|What currency are the rates posted in?]] |
| + | |||
| + | [[What are my payment options?|What are my payment options?]] | ||
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| + | [[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]] | ||
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| + | [[Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach|Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach]] | ||
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| + | [[I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service|I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service]] | ||
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| + | [[I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?|I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?]] | ||
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| + | == Balance and Recharge == | ||
| + | |||
| + | [[How do I check my account balance?|How do I check my account balance?]] | ||
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| + | [[What is the Apply Credit option in the Customer Portal?|What is the Apply Credit option in the Customer Portal?]] | ||
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| + | [[How do I apply a credit to my account?|How do I apply a credit to my account?]] | ||
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| + | [[What is One Time Recharge?|What is One Time Recharge?]] | ||
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| + | [[What is Auto Recharge?|What is Auto Recharge?]] | ||
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| + | [[What is the difference between the One Time Recharge and the Auto Recharge options?|What is the difference between the One Time Recharge and the Auto Recharge options?]] | ||
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| + | [[How do I recharge my account?|How do I recharge my account?]] | ||
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| + | [[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]] | ||
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| + | [[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]] | ||
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| + | [[Do I get to decide how much is deposited into my account with the Auto Recharge option?|Do I get to decide how much is deposited into my account with the Auto Recharge option?]] | ||
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| + | [[How much can I store in my prepaid account?|How much can I store in my prepaid account?]] | ||
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| + | == Customer Portal<br/> == | ||
| + | |||
| + | [[Where can I find the Login Page for the Customer Portal?]] | ||
| + | |||
| + | [[How can I log into the Customer Portal?]] | ||
| + | |||
| + | [[What are the features of the Customer Portal?]] | ||
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| + | [[What is the Address Book Feature?]] | ||
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| + | [[Where can I find my call history? e.g. minutes used, amount charged]] | ||
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| + | [[Under Calling Options, what is Time/Balance Messages?]] | ||
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| + | [[What is PINless Dialing and how do I activate this option?]] | ||
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| + | [[Whose numbers can I register for PINless Dialing?]] | ||
| + | [[How do I use the Speed Dial feature?]] | ||
| + | [[Will I be able to use the Speed Dial feature on my cell phone?|Will I be able to use the Speed Dial feature on my cell phone?]] | ||
| − | [[ | + | [[Can I see my call history online?|Can I see my call history online?]] |
Latest revision as of 17:01, 6 November 2018
Contents |
General
Why Choose SmartReach?
What kind of service can I expect?
What is the call quality like?
What is the SmartReach Long Distance service?
What is the difference between the SmartReach Long Distance service and a Calling Card?
Which cities is SmartReach available in?
What are the access numbers for my city?
Do I need a special phone to use SmartReach?
Can I use SmartReach from my cell phone?
How do I make calls using SmartReach?
Are my calls rounded to the nearest minute?
General issues and troubleshooting
Why do I hear an error message when I try to make a call?
Why do I receive an error message when I try to access the signup form?
What if I lose or forget my PIN?
I didn't receive a confirmation email with my PIN number after I signed up. What should I do?
General Account Questions
Do I have to wait for my long distance call to be connected?
Will my DSL Internet connection be affected with SmartReach?
Can I send faxes using SmartReach?
How do I call for Customer Service?
Will my minutes be used up for a call when there is no answer or when the line is busy?
Sign up and Activation
How do I sign up for SmartReach?
Will SmartReach charge an activation fee when I sign up?
Is the sign up process secure?
How long will it take for SmartReach to be activated?
Do I have to sign a long distance service contract with SmartReach?
Rates and Payments
What are the Preferred Rates and who is eligible for these rates?
Where can I find the rates per minute for my destination?
What currency are the rates posted in?
Balance and Recharge
How do I check my account balance?
What is the Apply Credit option in the Customer Portal?
How do I apply a credit to my account?
What is the difference between the One Time Recharge and the Auto Recharge options?
What is the minimum balance before my account is auto recharged?
Is there a minimum amount I need to spend monthly?
Do I get to decide how much is deposited into my account with the Auto Recharge option?
How much can I store in my prepaid account?
Customer Portal
Where can I find the Login Page for the Customer Portal?
How can I log into the Customer Portal?
What are the features of the Customer Portal?
What is the Address Book Feature?
Where can I find my call history? e.g. minutes used, amount charged
Under Calling Options, what is Time/Balance Messages?
What is PINless Dialing and how do I activate this option?
Whose numbers can I register for PINless Dialing?
How do I use the Speed Dial feature?
Will I be able to use the Speed Dial feature on my cell phone?
