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Difference between revisions of "SmartReach FAQs"

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== General ==
 
== General ==
  
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]<br/><br/>[[Will SmartReach charge an activation fee when I sign up?|Do I have to sign a long distance service contract with SmartReach?]]<br/><br/>[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]<br/><br/>[[Will my account expire?|Will my account expire?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
+
[[Why Choose SmartReach?|Why Choose SmartReach?]]<br/><br/>[[What kind of service can I expect?|What kind of service can I expect?]]
 +
 
 +
[[What is the call quality like?|What is the call quality like?]]<br/><br/>[[What is the SmartReach Long Distance service?|What is the SmartReach Long Distance service?]]<br/><br/>[[What is the difference between the SmartReach Long Distance service and a Calling Card?|What is the difference between the SmartReach Long Distance service and a Calling Card?]]<br/><br/>[[Which cities is SmartReach available in?|Which cities is SmartReach available in?]]
 +
 
 +
[[What are the access numbers for my city?|What are the access numbers for my city?]]<br/><br/>[[Do I need a special phone to use SmartReach?|Do I need a special phone to use SmartReach?]]<br/><br/>[[Can I use SmartReach from my cell phone?|Can I use SmartReach from my cell phone?]]
 +
 
 +
[[How do I make calls using SmartReach?|How do I make calls using SmartReach?]]
 +
 
 +
[[Are my calls rounded to the nearest minute?|Are my calls rounded to the nearest minute?]]
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<div>[[If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?|If I sign up for SmartReach, will I still receive a monthly bill from my local phone company for any long distance calls I make using my local phone provider?]]</div><div><br/></div>
 +
 
 +
 
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== General issues and troubleshooting ==
 +
 
 +
[[Why do I hear an error message when I try to make a call?|Why do I hear an error message when I try to make a call?]]
 +
 
 +
[[Why do I receive an error message when I try to access the signup form?|Why do I receive an error message when I try to access the signup form?]]
 +
 
 +
[[What if I lose or forget my PIN?|What if I lose or forget my PIN?]]
 +
 
 +
[[I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.|I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.]]
 +
 
 +
[[I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.|I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.]]
 +
 
 +
[[I didn't receive a confirmation email with my PIN number after I signed up. What should I do?|I didn't receive a confirmation email with my PIN number after I signed up. What should I do?]]
 +
 
 +
 
 +
 
 +
== General Account Questions ==
 +
 
 +
[[Do I have to wait for my long distance call to be connected?|Do I have to wait for my long distance call to be connected?]]<br/>[[Will my DSL Internet connection be affected with SmartReach?|<br/>Will my DSL Internet connection be affected with SmartReach?]]<br/><br/>[[Can I send faxes using SmartReach?|Can I send faxes using SmartReach?]]<br/><br/>[[How do I call for Customer Service?|How do I call for Customer Service?]]
  
 
[[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]
 
[[There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?|There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?]]
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[[Will my minutes be used up for a call when there is no answer or when the line is busy?|Will my minutes be used up for a call when there is no answer or when the line is busy?]]
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[[Do I need to input a PIN?|Do I need to input a PIN?]]
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[[How will I get my PIN number?|How will I get my PIN number?]]
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[[Can I change my PIN?|Can I change my PIN?]]
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 +
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== Sign up and Activation ==
 +
 +
[[How do I sign up for SmartReach?|How do I sign up for SmartReach?]]
 +
 +
[[Will SmartReach charge an activation fee when I sign up?|Will SmartReach charge an activation fee when I sign up?]]
 +
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[[Is the signup process secure?|Is the sign up process secure?]]
 +
 +
[[How long will it take for SmartReach to be activated?|How long will it take for SmartReach to be activated?]]
 +
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[[Do I have to sign a long distance service contract with SmartReach?|Do I have to sign a long distance service contract with SmartReach?]]
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[[Will my account expire?|Will my account expire?]]
  
  
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[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]]
 
[[Why was my credit card charged twice and what should I do if that happens?|Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?]]
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[[Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach|Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach]]
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[[I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service|I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service]]
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[[I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?|I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?]]
  
  
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[[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]]
 
[[What is the minimum balance before my account is auto recharged?|What is the minimum balance before my account is auto recharged?]]
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 +
[[Is there a minimum amount I need to spend monthly?|Is there a minimum amount I need to spend monthly?]]
  
 
[[Do I get to decide how much is deposited into my account with the Auto Recharge option?|Do I get to decide how much is deposited into my account with the Auto Recharge option?]]
 
[[Do I get to decide how much is deposited into my account with the Auto Recharge option?|Do I get to decide how much is deposited into my account with the Auto Recharge option?]]
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[[How do I use the Speed Dial feature?]]
 
[[How do I use the Speed Dial feature?]]
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[[Will I be able to use the Speed Dial feature on my cell phone?|Will I be able to use the Speed Dial feature on my cell phone?]]
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[[Can I see my call history online?|Can I see my call history online?]]

Latest revision as of 18:01, 6 November 2018

Contents

General

Why Choose SmartReach?

What kind of service can I expect?

What is the call quality like?

What is the SmartReach Long Distance service?

What is the difference between the SmartReach Long Distance service and a Calling Card?

Which cities is SmartReach available in?

What are the access numbers for my city?

Do I need a special phone to use SmartReach?

Can I use SmartReach from my cell phone?

How do I make calls using SmartReach?

Are my calls rounded to the nearest minute?



General issues and troubleshooting

Why do I hear an error message when I try to make a call?

Why do I receive an error message when I try to access the signup form?

What if I lose or forget my PIN?

I entered a wrong credit card number on the signup form and corrected it by clicking the Back button, but my order was not processed.

I created a Username and Password, but I'm receiving an error message that won't let me proceed to the next step.

I didn't receive a confirmation email with my PIN number after I signed up. What should I do?


General Account Questions

Do I have to wait for my long distance call to be connected?

Will my DSL Internet connection be affected with SmartReach?


Can I send faxes using SmartReach?

How do I call for Customer Service?

There are so many other companies that offer the long distance service, what should I watch for with other long distance companies?

Will my minutes be used up for a call when there is no answer or when the line is busy?

Do I need to input a PIN?

How will I get my PIN number?

Can I change my PIN?


Sign up and Activation

How do I sign up for SmartReach?

Will SmartReach charge an activation fee when I sign up?

Is the sign up process secure?

How long will it take for SmartReach to be activated?

Do I have to sign a long distance service contract with SmartReach?

Will my account expire?


Rates and Payments

What are the Preferred Rates and who is eligible for these rates?

Where can I find the rates per minute for my destination?

What currency are the rates posted in?

What are my payment options?

Why was my credit card charged twice and what should I do if that happens? I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service?

Can I use a Credit Card belonging to my parent, spouse, family member or friend to register for SmartReach

I am an existing SmartReach Internet customer and currently pay by cheque, how come I can't pay by cheque for my Long Distance service

I am an existing SmartReach Residential Internet customer and I received an email from SmartReach with a bonus PIN number. How do I redeem this credit?


Balance and Recharge

How do I check my account balance?

What is the Apply Credit option in the Customer Portal?

How do I apply a credit to my account?

What is One Time Recharge?

What is Auto Recharge?

What is the difference between the One Time Recharge and the Auto Recharge options?

How do I recharge my account?

What is the minimum balance before my account is auto recharged?

Is there a minimum amount I need to spend monthly?

Do I get to decide how much is deposited into my account with the Auto Recharge option?

How much can I store in my prepaid account?


Customer Portal

Where can I find the Login Page for the Customer Portal?

How can I log into the Customer Portal?

What are the features of the Customer Portal?

What is the Address Book Feature?

Where can I find my call history? e.g. minutes used, amount charged

Under Calling Options, what is Time/Balance Messages?

What is PINless Dialing and how do I activate this option?

Whose numbers can I register for PINless Dialing?

How do I use the Speed Dial feature?

Will I be able to use the Speed Dial feature on my cell phone?

Can I see my call history online?