Login Login
MORE

WIDGETS

Widgets

Wanted articles
  • No information available
Who is online?
  • Nobody is logged in.
Article tools

Difference between revisions of "MySmartOffice guides"

Your guide to pathway services

Jump to: navigation, search
 
(52 intermediate revisions by one user not shown)
Line 1: Line 1:
−
== MySmartOffice<br/> ==
+
<span style="color:#0000ff">If you cannot find what you are looking for, or if you require additional information, please consult the </span>'''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm <span style="color:#0000ff">Kaseya R95 online resources</span>]'''<span style="color:#0000ff">.</span>
  
−
{| class="wikitable cke_show_border" align="left" width="980"
 
−
|-
 
−
! colspan="3" scope="col" style="text-align: center;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Basics</span></span></span><br/>
 
−
|- style="vertical-align:top"
 
−
| colspan="3" style="text-align: left" | <p style="text-align: center">[http://docs.pathcom.com/mediawiki/index.php/Logging_into_MySmartOffice Logging into MySmartOffice]</p><p style="text-align: center">[http://docs.pathcom.com/mediawiki/index.php/Accessing_online_help_through_MySmartOffice Accessing online help through MySmartOffice]</p>
 
−
|-
 
−
! colspan="3" style="text-align: center;  background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Machine Status</span></span></span><br/>
 
−
|-
 
−
| colspan="3" style="text-align: center" |
 
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Status MySmartOffice - Viewing Agent Status]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Logs MySmartOffice - Viewing Agent Logs]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Log_History MySmartOffice - Viewing Log History]
+
== Getting Started<br/> ==
  
−
|-
+
[[Logging into MySmartOffice]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Agent Procedures</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center;  vertical-align: middle" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribution MySmartOffice - Distribution]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Agent_Procedure_Status MySmartOffice - Agent Procedure Status]
+
[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Deploy_a_patch MySmartOffice - Deploy a patch]
+
[[Install the MySmartOffice Agent]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Application_Deploy MySmartOffice - Application Deploy]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Retrieve_an_uploaded_file_from_a_managed_machine MySmartOffice - Retrieve an uploaded file from a managed machine]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_an_uploaded_file_from_a_managed_machine MySmartOffice - Delete an uploaded file from a managed machine]
+
== Two-factor Authentication ==
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribute_files_to_managed_machines MySmartOffice - Distribute files to managed machines]
+
[[Setting up a two-factor authenticator application for mobile devices|Setting up a two-factor authenticator application for mobile devices]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_clear_file_distribution MySmartOffice - Clear file distribution]
+
[[Logging in after two-factor authentication has been setup|Logging in after two-factor authentication has been setup]]
  
−
|-
+
== Machine Status<br/> ==
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Audit Procedures</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center;  vertical-align: middle" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_your_Assets MySmartOffice - Viewing your Assets]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_the_Run_Audit_Page MySmartOffice - Accessing the Run Audit Page]
+
[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Running_an_Audit MySmartOffice - Running an Audit]
+
[[MySmartOffice - Viewing Agent Logs]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Scheduling_an_audit MySmartOffice - Scheduling an audit]
+
[[MySmartOffice - Viewing Log History]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Run_Audit_Now MySmartOffice - Run Audit Now]
+
[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Cancel_an_audit MySmartOffice - Cancel an audit]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Audit_Summary MySmartOffice - View Audit Summary]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Machine_Summary MySmartOffice - View Machine Summary]
+
== Agent Procedures<br/> ==
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_System_Information MySmartOffice - View System Information]
+
[[MySmartOffice - Distribution]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Installed_Applications MySmartOffice - View Installed Applications]
+
[[MySmartOffice - Agent Procedure Status]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_a_machine%27s_Add-Remove_Program_list MySmartOffice - View a machine's Add-Remove Program list]
+
[[MySmartOffice - Deploy a patch]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_software_licenses MySmartOffice - View software licenses]
+
[[MySmartOffice - Application Deploy]]
  
−
|-
+
[[MySmartOffice - Retrieve an uploaded file from a managed machine]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  width: 50%;  background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Discovery</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center;  vertical-align: middle;  width: 50%" |
+
−
[http://help.kaseya.com/WebHelp/EN/KDIS/9020000/EN_KDISquickstart_R92.pdf#view=Fit&navpanes=0 See guide]
+
  
−
|-
+
[[MySmartOffice - Delete an uploaded file from a managed machine]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Info Center</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_your_Info_Center_Inbox MySmartOffice - Accessing your Info Center Inbox]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Management_Dashboard MySmartOffice - Management Dashboard]
+
[[MySmartOffice - Distribute files to managed machines]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_View_Dashboard MySmartOffice - View Dashboard]
+
[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Layout_Dashboard MySmartOffice - Layout Dashboard]
+
[[MySmartOffice - Viewing your Assets]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Dashboard_List MySmartOffice - Dashboard List]
+
[[MySmartOffice - Accessing the Run Audit Page]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Adding_a_dashboard_view MySmartOffice - Adding a dashboard view]
+
[[MySmartOffice - Scheduling an audit]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_a_dashlet MySmartOffice - Delete a dashlet]
+
[[MySmartOffice - Run Audit Now]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_a_dashboard_view MySmartOffice - Delete a dashboard view]
+
[[MySmartOffice - Cancel an audit]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Applying_Dashboard_Settings MySmartOffice - Applying Dashboard Settings]
+
[[MySmartOffice - View Audit Summary]]
  
 +
[[MySmartOffice - View Machine Summary]]
  
 +
[[MySmartOffice - View System Information]]
  
−
|-
+
[[MySmartOffice - View Installed Applications]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Reports</span></span></span><br/>
+
−
|-
+
−
| colspan="3" style="text-align: center;  vertical-align: middle" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Run_a_report MySmartOffice - Run a report]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Schedule_a_report MySmartOffice - Schedule a report]
+
[[MySmartOffice - View a machine's Add-Remove Program list]]
  
−
|-
+
[[MySmartOffice - View software licenses]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-family:georgia,serif"><span style="font-size: large"><span style="color: rgb(255, 255, 255)">Mobility</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
[http://help.kaseya.com/webhelp/EN/KMDM/9020000/EN_kmdmguide_R92.pdf#zoom=70&navpanes=0 See guide]
+
  
−
|-
+
[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Monitor</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Accessing_the_Alarm_Summary_Page MySmartOffice - Accessing the Alarm Summary Page]
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Close_an_Alarm MySmartOffice - Close an Alarm]
+
[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Deleting_an_alarm MySmartOffice - Deleting an alarm]
+
[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Add_notes_to_an_alarm MySmartOffice - Add notes to an alarm]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Suspending_an_alarm MySmartOffice - Suspending an alarm]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Cancel_a_suspended_alarm MySmartOffice - Cancel a suspended alarm]
+
== Discovery<br/> ==
  
−
[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Replacing_a_suspended_alarm MySmartOffice - Replacing a suspended alarm]
+
[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]
  
 +
[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]
  
  
−
|-
+
 
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="color:#ffffff"><span style="font-size:medium"><span style="font-family:georgia,serif">Others</span></span></span>
+
== Info Center ==
−
|-
+
 
−
| colspan="3" style="text-align: center" | <br/>
+
[[MySmartOffice - Accessing your Info Center Inbox]]
−
|}
+
 
 +
[[MySmartOffice - Management Dashboard]]
 +
 
 +
[[MySmartOffice - View Dashboard]]
 +
 
 +
[[MySmartOffice - Layout Dashboard]]
 +
 
 +
[[MySmartOffice - Dashboard List]]
 +
 
 +
[[MySmartOffice - Adding a dashboard view]]
 +
 
 +
[[MySmartOffice - Delete a dashlet]]
 +
 
 +
[[MySmartOffice - Delete a dashboard view]]
 +
 
 +
[[MySmartOffice - Applying Dashboard Settings]]
 +
 
 +
 
 +
 
 +
== Reports ==
 +
 
 +
[[MySmartOffice - Run a report]]
 +
 
 +
[[MySmartOffice - Schedule a report]]
 +
 
 +
 
 +
 
 +
== Mobility ==
 +
 
 +
Please refer to the following guides:
 +
 
 +
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]
 +
 
 +
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]
 +
 
 +
 
 +
 
 +
== Kaseya MobileManage (Mobile Phone App) ==
 +
 
 +
=== Android ===
 +
 
 +
[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]
 +
 
 +
[[MySmartOffice - Checkin from your Android]]
 +
 
 +
[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]
 +
 
 +
[[MySmartOffice - View your Logs from your Android]]
 +
 
 +
 
 +
 
 +
=== iPhone ===
 +
 
 +
[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]
 +
 
 +
[[MySmartOffice - Checkin from your iPhone]]
 +
 
 +
[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]
 +
 
 +
[[MySmartOffice - View your Logs from your iPhone]]
 +
 
 +
 
 +
 
 +
== Monitor<br/> ==
 +
 
 +
[[MySmartOffice - Accessing the Alarm Summary Page]]
 +
 
 +
[[MySmartOffice - Close an Alarm]]
 +
 
 +
[[MySmartOffice - Deleting an alarm]]
 +
 
 +
[[MySmartOffice - Add notes to an alarm]]
 +
 
 +
[[MySmartOffice - Suspending an alarm]]
 +
 
 +
[[MySmartOffice - Cancel a suspended alarm]]
 +
 
 +
[[MySmartOffice - Replacing a suspended alarm]]
 +
 
 +
[[MySmartOffice - Accessing your Monitored Lists]]
 +
 
 +
[[MySmartOffice - Update Lists By Scan]]
 +
 
 +
[[MySmartOffice - Alerts Summary]]
 +
 
 +
[[MySmartOffice - Agent Status]]
 +
 
 +
[[MySmartOffice - Application Changes]]
 +
 
 +
[[MySmartOffice - Get File alerts]]
 +
 
 +
[[MySmartOffice - Hardware Changes]]
 +
 
 +
[[MySmartOffice - Low Disk]]
 +
 
 +
[[MySmartOffice - Agent Procedure Failure Alerts]]
 +
 
 +
[[MySmartOffice - Protection Violation Alerts]]
 +
 
 +
[[MySmartOffice - New Agent Installed Alerts]]
 +
 
 +
[[MySmartOffice - Patch Alerts]]
 +
 
 +
[[MySmartOffice - Create a patch alert]]
 +
 
 +
[[MySmartOffice - Cancel a patch alert]]
 +
 
 +
[[MySmartOffice - System Alerts]]
 +
 
 +
 
 +
 
 +
== Remote Control<br/> ==
 +
 
 +
[http://help.kaseya.com/webhelp/EN/VSA/9050000/EN_remotecontrol_R95.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]

Latest revision as of 16:59, 7 January 2020

If you cannot find what you are looking for, or if you require additional information, please consult the Kaseya R95 online resources.


Contents

Getting Started

Logging into MySmartOffice

Accessing online help through MySmartOffice

Install the MySmartOffice Agent


Two-factor Authentication

Setting up a two-factor authenticator application for mobile devices

Logging in after two-factor authentication has been setup

Machine Status

MySmartOffice - Managing Agents

MySmartOffice - Viewing Agent Logs

MySmartOffice - Viewing Log History

MySmartOffice - Modifying Event Log Settings


Agent Procedures

MySmartOffice - Distribution

MySmartOffice - Agent Procedure Status

MySmartOffice - Deploy a patch

MySmartOffice - Application Deploy

MySmartOffice - Retrieve an uploaded file from a managed machine

MySmartOffice - Delete an uploaded file from a managed machine

MySmartOffice - Distribute files to managed machines

MySmartOffice - Clear file distribution

MySmartOffice - Viewing your Assets

MySmartOffice - Accessing the Run Audit Page

MySmartOffice - Scheduling an audit

MySmartOffice - Run Audit Now

MySmartOffice - Cancel an audit

MySmartOffice - View Audit Summary

MySmartOffice - View Machine Summary

MySmartOffice - View System Information

MySmartOffice - View Installed Applications

MySmartOffice - View a machine's Add-Remove Program list

MySmartOffice - View software licenses

MySmartOffice - Storing documents

MySmartOffice - Create a folder to store documents

MySmartOffice - Delete a document or a folder


Discovery

Kaseya - Discovery Quick Start Guide

Kaseya - Discovery User Guide


Info Center

MySmartOffice - Accessing your Info Center Inbox

MySmartOffice - Management Dashboard

MySmartOffice - View Dashboard

MySmartOffice - Layout Dashboard

MySmartOffice - Dashboard List

MySmartOffice - Adding a dashboard view

MySmartOffice - Delete a dashlet

MySmartOffice - Delete a dashboard view

MySmartOffice - Applying Dashboard Settings


Reports

MySmartOffice - Run a report

MySmartOffice - Schedule a report


Mobility

Please refer to the following guides:

Kaseya - Mobile Device Management Quick Start Guide

Kaseya - Mobile Device Management User Guide


Kaseya MobileManage (Mobile Phone App)

Android

MySmartOffice - Installing Kaseya MobileManage on an Android Device

MySmartOffice - Checkin from your Android

MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android

MySmartOffice - View your Logs from your Android


iPhone

MySmartOffice - Installing Kaseya MobileManage on an iPhone

MySmartOffice - Checkin from your iPhone

MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone

MySmartOffice - View your Logs from your iPhone


Monitor

MySmartOffice - Accessing the Alarm Summary Page

MySmartOffice - Close an Alarm

MySmartOffice - Deleting an alarm

MySmartOffice - Add notes to an alarm

MySmartOffice - Suspending an alarm

MySmartOffice - Cancel a suspended alarm

MySmartOffice - Replacing a suspended alarm

MySmartOffice - Accessing your Monitored Lists

MySmartOffice - Update Lists By Scan

MySmartOffice - Alerts Summary

MySmartOffice - Agent Status

MySmartOffice - Application Changes

MySmartOffice - Get File alerts

MySmartOffice - Hardware Changes

MySmartOffice - Low Disk

MySmartOffice - Agent Procedure Failure Alerts

MySmartOffice - Protection Violation Alerts

MySmartOffice - New Agent Installed Alerts

MySmartOffice - Patch Alerts

MySmartOffice - Create a patch alert

MySmartOffice - Cancel a patch alert

MySmartOffice - System Alerts


Remote Control

Kaseya - Remote Control User Guide

Retrieved from "https://docs.pathcom.com/mediawiki/index.php?title=MySmartOffice_guides&oldid=35512"