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= MySmartOffice<br/> =
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<span style="color:#0000ff">If you cannot find what you are looking for, or if you require additional information, please consult the </span>'''[http://help.kaseya.com/Webhelp/EN/doc/9050000/index.asp#home.htm <span style="color:#0000ff">Kaseya R95 online resources</span>]'''<span style="color:#0000ff">.</span>
  
  
  
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{| class="wikitable cke_show_border" align="left" width="980"
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== Getting Started<br/> ==
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! colspan="3" scope="col" style="text-align: center;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Basics</span></span></span><br/>
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|- style="vertical-align:top"
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| colspan="3" style="text-align: left" | <p style="text-align: center">[http://docs.pathcom.com/mediawiki/index.php/Logging_into_MySmartOffice Logging into MySmartOffice]</p><p style="text-align: center">[http://docs.pathcom.com/mediawiki/index.php/Accessing_online_help_through_MySmartOffice Accessing online help through MySmartOffice]</p>
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! colspan="3" style="text-align: center;  background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Machine Status</span></span></span><br/>
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| colspan="3" style="text-align: center" |
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Status MySmartOffice - Viewing Agent Status]
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Agent_Logs MySmartOffice - Viewing Agent Logs]
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[[Logging into MySmartOffice]]
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Viewing_Log_History MySmartOffice - Viewing Log History]
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[[Accessing online help through MySmartOffice|Accessing online help through MySmartOffice]]
  
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|-
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[[Install the MySmartOffice Agent]]
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! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Agent Procedures</span></span></span><br/>
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|-
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| colspan="3" style="text-align: center;  vertical-align: middle" |
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribution MySmartOffice - Distribution]
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Agent_Procedure_Status MySmartOffice - Agent Procedure Status]
 
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Deploy_a_patch MySmartOffice - Deploy a patch]
 
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Application_Deploy MySmartOffice - Application Deploy]
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== Two-factor Authentication ==
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Retrieve_an_uploaded_file_from_a_managed_machine MySmartOffice - Retrieve an uploaded file from a managed machine]
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[[Setting up a two-factor authenticator application for mobile devices|Setting up a two-factor authenticator application for mobile devices]]
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Delete_an_uploaded_file_from_a_managed_machine MySmartOffice - Delete an uploaded file from a managed machine]
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[[Logging in after two-factor authentication has been setup|Logging in after two-factor authentication has been setup]]
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_Distribute_files_to_managed_machines MySmartOffice - Distribute files to managed machines]
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== Machine Status<br/> ==
  
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[http://docs.pathcom.com/mediawiki/index.php/MySmartOffice_-_clear_file_distribution MySmartOffice - Clear file distribution]
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[[MySmartOffice - Managing Agents|MySmartOffice - Managing Agents]]
  
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|-
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[[MySmartOffice - Viewing Agent Logs]]
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! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="font-size:large"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Audit Procedures</span></span></span><br/>
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! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <br/>
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|-
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! style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Email</span></span><br/>
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! colspan="2" style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Folders</span></span><br/>
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|-
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| style="width: 50%" |
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Composing_an_email_in_EasyMail Composing an email in EasyMail]</span></span>
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Saving_an_email_draft_in_EasyMail Saving an email draft in EasyMail]</span></span>
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[[MySmartOffice - Viewing Log History]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Spell_checking_your_EasyMail_emails <span style="font-size:small"><span style="font-family: georgia,serif">Spell checking your EasyMail emails</span></span>]
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[[MySmartOffice - Modifying Event Log Settings|MySmartOffice - Modifying Event Log Settings]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Accessing_your_EasyMail_inbox Accessing your EasyMail inbox]</span></span>
 
  
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[http://docs.pathcom.com/mediawiki/index.php/Accessing_your_EasyMail_sent_folder <span style="font-size:small"><span style="font-family: georgia,serif">Accessing your EasyMail sent folder</span></span>]
 
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_an_EasyMail_email Deleting an EasyMail email]</span></span>
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== Agent Procedures<br/> ==
  
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[http://docs.pathcom.com/mediawiki/index.php/Permanently_deleting_an_Easymail_email <span style="font-size:small"><span style="font-family: georgia,serif">Permanently deleting an EasyMail email</span></span>]
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[[MySmartOffice - Distribution]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Undeleting_an_Easymail_email Recovering an EasyMail email]</span></span>
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[[MySmartOffice - Agent Procedure Status]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Saving_or_downloading_an_EasyMail_email <span style="font-size:small"><span style="font-family: georgia,serif">Saving or downloading an EasyMail email</span></span>]
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[[MySmartOffice - Deploy a patch]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Forwarding_an_EasyMail_email <span style="font-size:small"><span style="font-family: georgia,serif">Forwarding an EasyMail email</span></span>]
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[[MySmartOffice - Application Deploy]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Blacklisting_an_EasyMail_email <span style="font-size:small"><span style="font-family: georgia,serif">Blacklisting an EasyMail email</span></span>]
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[[MySmartOffice - Retrieve an uploaded file from a managed machine]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Whitelisting_an_EasyMail_email Whitelisting an EasyMail email]</span></span>
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[[MySmartOffice - Delete an uploaded file from a managed machine]]
  
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| colspan="2" style="width: 50%" |
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[[MySmartOffice - Distribute files to managed machines]]
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[http://docs.pathcom.com/mediawiki/index.php/Creating_folders_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Creating folders in EasyMail</span></span>]
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Emptying_a_folder_in_EasyMail Emptying a folder in EasyMail]</span></span>
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[[MySmartOffice - clear file distribution|MySmartOffice - Clear file distribution]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_folder_in_EasyMail Deleting a folder in EasyMail]</span></span>
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[[MySmartOffice - Viewing your Assets]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Exporting_a_folder_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Exporting a folder in EasyMail</span></span>]
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[[MySmartOffice - Accessing the Run Audit Page]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Importing_a_folder_in_EasyMail Importing a folder in EasyMail]</span></span>
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[[MySmartOffice - Scheduling an audit]]
  
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|-
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[[MySmartOffice - Run Audit Now]]
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! colspan="3" style="width: 100%;  background-color: rgb(0, 102, 204)" | <span style="font-size:medium"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Mail Rules & Filters</span></span></span><br/>
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|-
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! style="width: 50%;  text-align: center" | Filter Rules<br/>
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! colspan="2" style="width: 50%;  text-align: center" | Mail Rules<br/>
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|-
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| style="width: 50%;  text-align: left" |
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[http://docs.pathcom.com/mediawiki/index.php/Creating_a_new_filter_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Creating a new filter rule in EasyMail</span></span>]
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[http://docs.pathcom.com/mediawiki/index.php/Copying_a_filter_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Copying a filter rule in EasyMail</span></span>]
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[[MySmartOffice - Cancel an audit]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Editing_a_filter_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Editing a filter rule in EasyMail</span></span>]
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[[MySmartOffice - View Audit Summary]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Sorting_your_filter_rules_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Sorting your filter rules in EasyMail</span></span>]
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[[MySmartOffice - View Machine Summary]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Disabling_a_filter_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Disabling a filter rule in EasyMail</span></span>]
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[[MySmartOffice - View System Information]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Enabling_a_filter_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Enabling a filter rule in EasyMail</span></span>]
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[[MySmartOffice - View Installed Applications]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_filter_rule_from_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Deleting a filter rule from EasyMail</span></span>]
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[[MySmartOffice - View a machine's Add-Remove Program list]]
  
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| style="width: 50%;  text-align: left" |
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[[MySmartOffice - View software licenses]]
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<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Configuring_Blacklists_in_EasyMail Configuring Blacklists in EasyMail]</span></span>
+
  
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[http://docs.pathcom.com/mediawiki/index.php/Configuring_Whitelists_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Configuring Whitelists in EasyMail</span></span>]
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[[MySmartOffice - Storing documents|MySmartOffice - Storing documents]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Creating_a_vacation_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Creating a vacation rule in EasyMail</span></span>]
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[[MySmartOffice - Create a folder to store documents|MySmartOffice - Create a folder to store documents]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Creating_a_forward_rule_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Creating a forward rule in EasyMail</span></span>]
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[[MySmartOffice - Delete a document or a folder|MySmartOffice - Delete a document or a folder]]
  
−
|-
 
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! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="font-size:medium"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Address Book</span></span></span><br/>
 
−
|-
 
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| style="text-align: center" colspan="3" |
 
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[http://docs.pathcom.com/mediawiki/index.php/Adding_a_new_contact_to_your_EasyMail_address_book <span style="font-size:small;"><span style="font-family:georgia,serif;">Adding a new contact to your EasyMail address book</span></span>]
 
  
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[http://docs.pathcom.com/mediawiki/index.php/Editing_an_EasyMail_contact <span style="font-size:small;"><span style="font-family:georgia,serif;">Editing&nbsp;an&nbsp;<span style="font-size:small;"><span style="font-family:georgia,serif;">EasyMail contact</span></span></span></span>]
 
  
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[http://docs.pathcom.com/mediawiki/index.php/Browsing_your_EasyMail_contacts <span style="font-size:small;"><span style="font-family:georgia,serif;">Browsing your EasyMail contacts</span></span>]
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== Discovery<br/> ==
  
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[http://docs.pathcom.com/mediawiki/index.php/Deleting_an_EasyMail_contact <span style="font-size:small;"><span style="font-family:georgia,serif;">Deleting an EasyMail contact</span></span>]
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[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery Quick Start Guide]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Searching_for_a_contact_in_EasyMail Searching for a contact in EasyMail]</span></span>
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[http://help.kaseya.com/webhelp/EN/KDIS/9050000/EN_kdisguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Discovery User Guide]
  
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[http://docs.pathcom.com/mediawiki/index.php/Importing_an_address_book_to_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Importing an address book to EasyMail</span></span>]
 
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Creating_an_addressbook_in_EasyMail Creating an address book in EasyMail]</span></span>
 
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Editing_an_EasyMail_address_book Editing an EasyMail address book]</span></span>
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== Info Center ==
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_an_EasyMail_address_book Deleting an EasyMail address book]</span></span>
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[[MySmartOffice - Accessing your Info Center Inbox]]
  
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|-
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[[MySmartOffice - Management Dashboard]]
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! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="font-size:medium"><span style="font-family: georgia,serif"><span style="color: rgb(255, 255, 255)">Calendar</span></span></span><br/>
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|-
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| colspan="3" style="text-align: center;  vertical-align: middle" |
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[http://docs.pathcom.com/mediawiki/index.php/Viewing_your_EasyMail_calendar <span style="font-size:small"><span style="font-family: georgia,serif">Viewing your EasyMail calendar</span></span>]
+
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Adding_an_EasyMail_calendar Adding an EasyMail calendar]</span></span>
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[[MySmartOffice - View Dashboard]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Editing_an_EasyMail_calendar <span style="font-size:small"><span style="font-family: georgia,serif">Editing an EasyMail calendar</span></span>]
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[[MySmartOffice - Layout Dashboard]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_an_EasyMail_calendar Deleting an EasyMail calendar]</span></span>
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[[MySmartOffice - Dashboard List]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Scheduling_calendar_events_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Scheduling calendar events in EasyMail</span></span>]
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[[MySmartOffice - Adding a dashboard view]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Adding_a_remote_calendar_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Adding a remote calendar in EasyMail</span></span>]
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[[MySmartOffice - Delete a dashlet]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Editing_a_remote_calendar_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Editing a remote calendar in EasyMail</span></span>]
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[[MySmartOffice - Delete a dashboard view]]
  
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[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_remote_calendar_from_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Deleting a remote calendar from EasyMail</span></span>]
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[[MySmartOffice - Applying Dashboard Settings]]
  
−
|-
 
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="font-size:medium"><span style="color: rgb(255, 255, 255)"><span style="font-family: georgia,serif">Tasks</span></span></span><br/>
 
−
|-
 
−
| style="text-align: center" colspan="3" |
 
−
[http://docs.pathcom.com/mediawiki/index.php/Creating_a_task_in_EasyMail <span style="font-size:small"><span style="font-family:georgia,serif">Creating a task in EasyMail</span></span>]
 
  
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<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Creating_a_Task_List_in_EasyMail Creating a task list in EasyMail]</span></span>
 
  
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<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Viewing_your_tasks_and_tasklists_in_EasyMail Viewing your tasks and tasklists in EasyMail]</span></span>
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== Reports ==
  
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<span style="font-size:small">[http://docs.pathcom.com/mediawiki/index.php/Editing_a_tasklist_in_EasyMail <span style="font-family: georgia,serif">Editing a task list in EasyMail</span>]</span>
+
[[MySmartOffice - Run a report]]
  
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<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Editing_a_task_in_EasyMail Editing a task in EasyMail]</span></span>
+
[[MySmartOffice - Schedule a report]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_task_in_EasyMail Deleting a task in EasyMail]</span></span>
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_tasklist_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Deleting a task list in EasyMail</span></span>]
 
  
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[http://docs.pathcom.com/mediawiki/index.php/Marking_a_task_as_complete_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Marking a task as complete in EasyMail</span></span>]
+
== Mobility ==
  
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[http://docs.pathcom.com/mediawiki/index.php/Importing_a_task_list_to_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Importing a task list to EasyMail</span></span>]
+
Please refer to the following guides:
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Exporting_a_task_list_from_EasyMail Exporting a task list to EasyMail]</span></span>
+
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmquickstart_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management Quick Start Guide]
  
−
|-
+
[http://help.kaseya.com/webhelp/EN/KMDM/9050000/EN_kmdmguide_R95.pdf#zoom=70&navpanes=0 Kaseya - Mobile Device Management User Guide]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="color:#ffffff"><span style="font-size: medium"><span style="font-family: georgia,serif">Notes</span></span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Creating_a_note_in_EasyMail Creating a note in EasyMail]</span></span>
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/Creating_a_notepad_in_EasyMail <span style="font-size:small"><span style="font-family:georgia,serif">Creating a notepad in EasyMail</span></span>]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Viewing_your_notes_and_notepads_in_EasyMail <span style="font-size:small"><span style="font-family:georgia,serif">Viewing your notes and notepads in EasyMail</span></span>]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Editing_a_note_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Editing a note in EasyMail</span></span>]
+
== Kaseya MobileManage (Mobile Phone App) ==
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Editing_a_notepad_in_EasyMail Editing a notepad in EasyMail]</span></span>
+
=== Android ===
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_note_in_EasyMail Deleting a note in EasyMail]</span></span>
+
[[MySmartOffice - Installing Kaseya MobileManage on an Android device|MySmartOffice - Installing Kaseya MobileManage on an Android Device]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_notepad_in_EasyMail Deleting a notepad in EasyMail]</span></span>
+
[[MySmartOffice - Checkin from your Android]]
  
−
|-
+
[[MySmartOffice - Sending messages to your MySmartOffice Admin from your Android|MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="color:#ffffff"><span style="font-size:medium"><span style="font-family:georgia,serif">Others</span></span></span>
+
−
|-
+
−
| colspan="3" style="text-align: center" |
+
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Adding_a_bookmark_in_EasyMail Adding a bookmark in EasyMail]</span></span>
+
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Editing_a_bookmark_in_EasyMail <font face="georgia, serif" size="2">Editing a bookmark in EasyMail</font>]</span></span>
+
[[MySmartOffice - View your Logs from your Android]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Viewing_your_bookmarks_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Viewing your bookmarks in EasyMail</span></span>]
 
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Deleting_a_bookmark_in_EasyMail Deleting a bookmark in EasyMail]</span></span>
 
  
−
|-
+
=== iPhone ===
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 67, 119)" | <span style="color:#ffffff"><span style="font-size: large"><span style="font-family: georgia,serif">Account Management</span></span></span><br/>
+
−
|-
+
−
! colspan="3" style="text-align: center;  vertical-align: middle;  background-color: rgb(0, 102, 204)" | <span style="color:#ffffff"><span style="font-size: medium"><span style="font-family: georgia,serif">Preferences</span></span></span><br/>
+
−
|-
+
−
! style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Global Preferences</span></span><br/>
+
−
! colspan="2" style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Address Book Preferences</span></span><br/>
+
−
|-
+
−
|
+
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_personal_information_in_EasyMail Changing your personal information in EasyMail]</span></span>
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_EasyMail_password_reset_question <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your EasyMail password reset question</span></span>]
+
[[MySmartOffice - Installing Kaseya MobileManage on an iPhone]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_EasyMail_time_preferences Changing your EasyMail time preferences]</span></span>
+
[[MySmartOffice - Checkin from your iPhone]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_EasyMail_categories_and_labels <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your EasyMail categories and labels</span></span>]
+
[[MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_EasyMail_display_preferences Changing your EasyMail display preferences]</span></span>
+
[[MySmartOffice - View your Logs from your iPhone]]
  
−
| colspan="2" |
 
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_address_book_in_EasyMail Changing your default address book in EasyMail]</span></span>
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_synchronization_preferences_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your address book sychronization preferences in EasyMail</span></span>]
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_column_preferences_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your address book column preferences in EasyMail</span></span>]
+
== Monitor<br/> ==
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_display_preferences_in_EasyMail Changing your address book display preferences in EasyMail]</span></span>
+
[[MySmartOffice - Accessing the Alarm Summary Page]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_name_format_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your address book name format in EasyMail</span></span>]
+
[[MySmartOffice - Close an Alarm]]
  
−
|-
+
[[MySmartOffice - Deleting an alarm]]
−
! style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Task Preferences</span></span><br/>
+
−
! colspan="2" style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Calendar Preferences</span></span><br/>
+
−
|-
+
−
|
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_task_display_preferences_in_EasyMail Changing your task display preferences in EasyMail]</span></span>
+
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_task_deletion_preferences_in_EasyMail Changing your task deletion preferences in EasyMail]</span></span>
+
[[MySmartOffice - Add notes to an alarm]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_task_preferences_in_EasyMail Changing your default task preferences in EasyMail]</span></span>
+
[[MySmartOffice - Suspending an alarm]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_task_list_in_EasyMail Changing your default task list in EasyMail]</span></span>
+
[[MySmartOffice - Cancel a suspended alarm]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_task_list_synchronization_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your task list synchronization preferences in EasyMail</span></span>]
+
[[MySmartOffice - Replacing a suspended alarm]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_task_notification_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your task notification preferences in EasyMail</span></span>]
+
[[MySmartOffice - Accessing your Monitored Lists]]
  
 +
[[MySmartOffice - Update Lists By Scan]]
  
 +
[[MySmartOffice - Alerts Summary]]
  
−
| colspan="2" |
+
[[MySmartOffice - Agent Status]]
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_calendar_user_interface_preferences_in_EasyMail Changing your calendar user interface preferences in EasyMail]</span></span>
+
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_calendar_preferences_in_EasyMail <span style="font-size:small;"><span style="font-family:georgia,serif;">Changing your default calendar preferences in EasyMail</span></span>]
+
[[MySmartOffice - Application Changes]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_calendar_synchronization_preferences_in_EasyMail Changing your calendar synchronization preferences in EasyMail]</span></span>
+
[[MySmartOffice - Get File alerts]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_free-busy_calendar_preferences_in_EasyMail <span style="font-size:small"><span style="font-family:georgia,serif">Changing your free-busy calendar preferences in EasyMail</span></span>]
+
[[MySmartOffice - Hardware Changes]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_calendar_event_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your default calendar event preferences in EasyMail</span></span>]
+
[[MySmartOffice - Low Disk]]
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_calendar_login_tasks_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your calendar login tasks in EasyMail</span></span>]
+
[[MySmartOffice - Agent Procedure Failure Alerts]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_calendar_notification_preferences_in_EasyMail Changing your calendar notification preferences in EasyMail]</span></span>
+
[[MySmartOffice - Protection Violation Alerts]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_calendar_preferences_in_EasyMail Changing your address book calendar preferences in EasyMail]</span></span>
+
[[MySmartOffice - New Agent Installed Alerts]]
  
−
|-
+
[[MySmartOffice - Patch Alerts]]
−
! colspan="3" style="text-align: center;  vertical-align: middle;  width: 50%" | <span style="font-size:small"><span style="font-family: georgia,serif">Mail Preferences</span></span><br/>
+
−
|-
+
−
| style="text-align: center" colspan="3" |
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_personal_mailbox_information_preferences_in_EasyMail Changing your personal mailbox information preferences in EasyMail]&nbsp;</span></span>
+
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Creating_a_personal_email_signature_in_EasyMail Creating a personal email signature in EasyMail]</span></span>
+
[[MySmartOffice - Create a patch alert]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_saved_search_mail_preferences_in_EasyMail Changing your saved search mail preferences in EasyMail]</span></span>
+
[[MySmartOffice - Cancel a patch alert]]
  
−
<span style="font-size:small"><span style="font-family:georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_event_request_mail_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your event request mail preferences in EasyMail</span></span>]</span></span>
+
[[MySmartOffice - System Alerts]]
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_mail_composition_preferences_in_EasyMail Changing your mail composition preferences in EasyMail]</span></span>
 
  
−
[http://docs.pathcom.com/mediawiki/index.php/Creating_mail_templates_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Creating mail templates in EasyMail</span></span>]
 
  
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_mail_reply_preferences_in_EasyMail Changing your mail reply preferences in EasyMail]</span></span>
+
== Remote Control<br/> ==
  
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_mail_draft_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your mail draft preferences in EasyMail</span></span>]
+
[http://help.kaseya.com/webhelp/EN/VSA/9050000/EN_remotecontrol_R95.pdf#zoom=70&navpanes=0 Kaseya - Remote Control User Guide]
−
 
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_sent_mail_preferences_in_EasyMail Changing your sent mail preferences in EasyMail]</span></span>
+
−
 
+
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_address_book_mail_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your address book mail preferences in EasyMail</span></span>]
+
−
 
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_mail_viewing_preferences_in_EasyMail Changing your mail viewing preferences in EasyMail]</span></span>
+
−
 
+
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_how_your_messages_are_moved_or_deleted_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing how your messages are moved or deleted in EasyMail</span></span>]
+
−
 
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_spam_reporting_preferences_in_EasyMail Changing your spam reporting preferences in EasyMail]</span></span>
+
−
 
+
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_new_mail_arrival_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your new mail arrival preferences in EasyMail</span></span>]
+
−
 
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_flag_preferences_in_EasyMail Changing your flag preferences in EasyMail]</span></span>
+
−
 
+
−
[http://docs.pathcom.com/mediawiki/index.php/Changing_your_mailbox_display_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your mailbox display preferences in EasyMail</span></span>]
+
−
 
+
−
<span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_folder_display_options_in_EasyMail Changing your folder display preferences in EasyMail]</span></span>
+
−
 
+
−
|-
+
−
! colspan="3" style="text-align: center;  vertical-align: middle;  width: 33%" | <span style="font-size:small"><span style="font-family: georgia,serif">Note Preferences</span></span><br/>
+
−
|-
+
−
| colspan="3" style="width: 33%" | <p style="text-align: center"><span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_note_display_preferences_in_EasyMail Changing your note display preferences in EasyMail]</span></span></p><p style="text-align: center"><span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_default_notepad_in_EasyMail Changing your default notepad in EasyMail]</span></span></p><p style="text-align: center">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_note_deletion_confirmation_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your note deletion preferences in EasyMail</span></span>]</p>
+
−
|-
+
−
! colspan="3" style="width: 100%" | <span style="font-size:small"><span style="font-family: georgia,serif">Bookmark&nbsp; Preferences</span></span><br/>
+
−
|-
+
−
| colspan="3" style="width: 33%;  text-align: center" | [http://docs.pathcom.com/mediawiki/index.php/Changing_your_bookmark_display_preferences_in_EasyMail <span style="font-size:small"><span style="font-family: georgia,serif">Changing your bookmark display preferences in EasyMail</span></span>]<br/>
+
−
|-
+
−
! colspan="3" style="width: 100%;  text-align: center" | <span style="font-size:small"><span style="font-family: georgia,serif">Filter Preferences</span></span><br/>
+
−
|-
+
−
| colspan="3" style="width: 33%;  text-align: center" | <span style="font-size:small"><span style="font-family: georgia,serif">[http://docs.pathcom.com/mediawiki/index.php/Changing_your_filter_preferences_in_EasyMail Changing your filter preferences in EasyMail]</span></span><br/>
+
−
|}
+

Latest revision as of 17:59, 7 January 2020

If you cannot find what you are looking for, or if you require additional information, please consult the Kaseya R95 online resources.


Contents

 [hide] 

Getting Started

Logging into MySmartOffice

Accessing online help through MySmartOffice

Install the MySmartOffice Agent


Two-factor Authentication

Setting up a two-factor authenticator application for mobile devices

Logging in after two-factor authentication has been setup

Machine Status

MySmartOffice - Managing Agents

MySmartOffice - Viewing Agent Logs

MySmartOffice - Viewing Log History

MySmartOffice - Modifying Event Log Settings


Agent Procedures

MySmartOffice - Distribution

MySmartOffice - Agent Procedure Status

MySmartOffice - Deploy a patch

MySmartOffice - Application Deploy

MySmartOffice - Retrieve an uploaded file from a managed machine

MySmartOffice - Delete an uploaded file from a managed machine

MySmartOffice - Distribute files to managed machines

MySmartOffice - Clear file distribution

MySmartOffice - Viewing your Assets

MySmartOffice - Accessing the Run Audit Page

MySmartOffice - Scheduling an audit

MySmartOffice - Run Audit Now

MySmartOffice - Cancel an audit

MySmartOffice - View Audit Summary

MySmartOffice - View Machine Summary

MySmartOffice - View System Information

MySmartOffice - View Installed Applications

MySmartOffice - View a machine's Add-Remove Program list

MySmartOffice - View software licenses

MySmartOffice - Storing documents

MySmartOffice - Create a folder to store documents

MySmartOffice - Delete a document or a folder


Discovery

Kaseya - Discovery Quick Start Guide

Kaseya - Discovery User Guide


Info Center

MySmartOffice - Accessing your Info Center Inbox

MySmartOffice - Management Dashboard

MySmartOffice - View Dashboard

MySmartOffice - Layout Dashboard

MySmartOffice - Dashboard List

MySmartOffice - Adding a dashboard view

MySmartOffice - Delete a dashlet

MySmartOffice - Delete a dashboard view

MySmartOffice - Applying Dashboard Settings


Reports

MySmartOffice - Run a report

MySmartOffice - Schedule a report


Mobility

Please refer to the following guides:

Kaseya - Mobile Device Management Quick Start Guide

Kaseya - Mobile Device Management User Guide


Kaseya MobileManage (Mobile Phone App)

Android

MySmartOffice - Installing Kaseya MobileManage on an Android Device

MySmartOffice - Checkin from your Android

MySmartOffice - Sending Messages to your MySmartOffice Admin from your Android

MySmartOffice - View your Logs from your Android


iPhone

MySmartOffice - Installing Kaseya MobileManage on an iPhone

MySmartOffice - Checkin from your iPhone

MySmartOffice - Sending Messages to your MySmartOffice Admin from your iPhone

MySmartOffice - View your Logs from your iPhone


Monitor

MySmartOffice - Accessing the Alarm Summary Page

MySmartOffice - Close an Alarm

MySmartOffice - Deleting an alarm

MySmartOffice - Add notes to an alarm

MySmartOffice - Suspending an alarm

MySmartOffice - Cancel a suspended alarm

MySmartOffice - Replacing a suspended alarm

MySmartOffice - Accessing your Monitored Lists

MySmartOffice - Update Lists By Scan

MySmartOffice - Alerts Summary

MySmartOffice - Agent Status

MySmartOffice - Application Changes

MySmartOffice - Get File alerts

MySmartOffice - Hardware Changes

MySmartOffice - Low Disk

MySmartOffice - Agent Procedure Failure Alerts

MySmartOffice - Protection Violation Alerts

MySmartOffice - New Agent Installed Alerts

MySmartOffice - Patch Alerts

MySmartOffice - Create a patch alert

MySmartOffice - Cancel a patch alert

MySmartOffice - System Alerts


Remote Control

Kaseya - Remote Control User Guide

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